EMR Lead Support Specialist

At Quincy Medical Group, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **About the Role:** As an EMR Informatics Specialist at Quincy Medical Group, you will serve as a key resource in optimizing the electronic medical record (EMR) experience for providers and staff across the organization. With a primary focus on Epic, you will bridge the gap between clinical operations and technology by translating complex system functionality into practical, efficient workflows that support patient care and operational excellence. This role combines system support, workflow analysis, training, and process improvement. You will partner with clinical and operational teams to identify opportunities for optimization, troubleshoot challenges, and implement solutions that improve the user experience and maximize the value of our EMR system. This position is ideal for someone who is naturally curious, enjoys solving complex problems, and takes ownership of driving meaningful improvements. **Schedule & Work Environment** - Full-time position, Monday-Friday, daytime hours. - Position based in Quincy, Illinois. - Occasional travel between QMG locations may be required. - Hybrid or remote work flexibility may be considered based on organizational needs. - Collaborative environment working with clinical, operational, and information technology teams. **Primary Responsibilities** - Serve as a primary resource for Epic system support, optimization, and end-user issue resolution across clinical and operational departments. - Design, deliver, and maintain Epic training programs for new hires and existing team members, adapting content to support role-specific workflows and learning styles. - Analyze workflow inefficiencies, identify system gaps, and recommend solutions that improve operational effectiveness and user experience. - Partner with clinical and operational stakeholders to gather requirements, document workflows, and support system build or configuration enhancements. - Troubleshoot complex EMR issues and coordinate resolution efforts while maintaining ownership of follow-through and communication. - Participate in Epic upgrades, new functionality implementation, module rollouts, and go-live activities. - Develop and maintain job aids, tip sheets, workflow documentation, and training materials. - Monitor support requests and identify trends that may indicate training opportunities or system improvement needs. - Collaborate with information technology teams, clinical leaders, and department managers to support organizational initiatives. - Maintain current knowledge of Epic functionality, healthcare regulations, clinical workflows, and industry best practices. - Perform other duties as assigned to support informatics and operational excellence initiatives. **Qualifications** - Experience working directly within Epic in a clinical, operational, training, or information technology support capacity required. - Epic Credentialed Trainer (CT) certification required or ability to obtain within an established timeframe after hire. - Demonstrated ability to analyze complex problems, identify root causes, and implement effective solutions. - Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences. - High attention to detail and strong organizational skills. - Ability to work independently, prioritize responsibilities, and manage multiple projects simultaneously. - Clinical backgrou…