Employment Services Representative

Job Description Specification Title: Employment Services Representative (Case Manager) Reports To: Lead Coordinator of Employment Services Job Number: Department: Employment Services Position Number: Location: DOR LA FLSA Exemption Status: Non-Exempt Supervises: Not applicable Position Status: Full Time, Accrual Level FT1 Revised: 07-2026 Job Summary: The Employment Services Representative provides comprehensive employment and case management services to unemployed and underemployed participants receiving services through the Department of Rehabilitation (DOR). This position assists participants in preparing for, obtaining, and retaining meaningful employment through individualized career planning, employment readiness, job placement, employer engagement, and ongoing support services. The Employment Services Representative also connects participants with wraparound resources that promote long-term stability, self-sufficiency, and successful employment outcomes. Benefits of Working at Amity: Amity Foundation is committed to supporting the well-being and professional growth of our employees. Eligible employees may enjoy: Employer-paid medical, dental, and vision insurance Company-issued laptop computer Company-issued cell phone Paid holidays and paid time off Opportunity to make a meaningful impact in the lives of individuals overcoming barriers to employment Potential opportunity for one remote workday per week based on program needs, performance, and supervisor approval Essential Duties: Conduct comprehensive intake, eligibility verification, and needs assessments for participants assigned to a caseload. Develop and maintain strong partnerships with employers to identify employment opportunities and promote successful participant placements. Notify prospective employers of the Work Opportunity Tax Credit, the fidelity bonding incentive, and any other benefit for hiring participants. Prepare and update a monthly roster of those employers willing to hire participants and provide the roster to DOR (Department of Rehabilitation) upon request. Correspond with the AOR (Agent of Record) prior to placement to ensure there are no limitations of job location and or job types. Provide basic knowledge on how to mentor participants in disclosing appropriate information regarding past convictions and/or parole status to potential employers. Provide participants with basic knowledge of the criminal record expungement process, the benefits of completing the process, and/or the ability to provide information or a referral on how to expunge a criminal record or obtain a Certificate of Rehabilitation. Develop, review, and update Individual Service Plans (ISP) that support participant employment goals and monitor progress throughout program participation. Develop and monitor the participant’s progress relative to their Individual Services Plans (ISP) through all phases of the program and confer regularly with DOR (Department of Rehabilitation) staff concerning program progress and transition planning. Document all progress and all services provided in the participant's case files of employment effort/status. Make appropriate referrals to outside agencies as necessary. Maintain accurate and timely documentation in Apricot, participant files, internal trackers, and any required grant reporting systems. Prepare and submit required monthly, quarterly, and ad hoc reports to Amity leadership and DOR representatives as required. Maintain collaborative relationships evidenced by effective communication with Program Director, DOR liaisons, and participants. Provide employment services, including resume writing, mock interviews, time management, how to get along with others in a work environment, and how to follow instructions. Assist participants to become prepared for the workforce and locating and securing employment, educational services, or CTE training. Assist participants in assembling the necessary documents to work within California legally and c…