Employee Services Assistant

**Department**: Employee Services Department **Reports To**: AVP of Employee Experience **Classification**: Non-Exempt **About Rogue Credit Union**: Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon, Idaho and California counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work! **Role**: Supports Employee Services in the Human Resources functions by performing a variety of duties in an environment that models Rogue Credit Union's culture and values to internal members, job applicants and community partners. Works in conjunction with the department to support Rogue's Vision, Mission, and Values in the day-to-day operations. Provides administrative and clerical support, maintaining employee records, assisting with recruitment and onboarding processes, and ensuring compliance with legal signage and credit union guidelines and procedures. **Essential Functions & Responsibilities**: 20% Provides general administrative support including but not limited to phone and email correspondence, completing expense reports, maintaining records, filing, and data entry. Composes/develops letters, documents and/or reports, audits and edit other's work, etc. Utilizes Human Capital Management (HCM) software to input personnel information and onboard employees. 20% Supports Employee Services team with confidential employee interactions, documentation and other direct assistance while maintaining a calm, professional demeanor. Maintains privacy of individuals in a highly confidential department while ensuring management is apprised of situations as needed. 20% Assists with recruitment; posting job openings, screening, interviews, drug screens, background checks and other related tasks. Assists with payroll related tasks and data entry. Assists with benefits inquiries including enrollment, changes, and responding to employee questions. 15% Completes a variety of tasks regarding company vehicles, condominiums, hotel stays, etc. while prioritizing best use. Ensures all tasks assigned are completed in a timely manner and proactively streamlines all actions. Communicates details with employees to ensure an exceptional experience. 15% Proactively stays updated on all Employee Services procedures and guidelines. This includes but not limited to Wellness, Benefits, Payroll and Recruitment. Responds to internal and external inquiries with friendly, helpful, and enthusiastic service. Ensures prompt and accurate follow through. 10% Proactively performs other duties as needed or assigned. **Knowledge & Skills**: **Experience**: One year to three years of similar or related experience. **Education**: A high school education or GED. **Interpersonal Skills**: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. **Other Skills**: Has excellent organizational and time management skills. Possesses excellent communication skills with the ability to create rapport. Requires good keyboarding skills with proficiency in Microsoft Word, Excel, PowerPoint and Outlook. Requires good composition/editing skills with an eye for quality and accuracy. Must be able to learn the credit union's policies and procedures. Has good judgment with the ability to work in a confidential environment. Can work independently with limited supervision.…