Employee Relations Lead

## **About OpenLoop** OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. **About the Role** OpenLoop’s mission is to **bring care anywhere** by powering telehealth solutions at scale. The Employee Relations & Safety Lead is the go-to expert for employee relations, workplace investigations, workers’ compensation, and safety across our parent company and subsidiaries. This role spans two interconnected functions: employee relations (investigations, policy, manager coaching) and workplace safety and workers' compensation. You'll sit at the intersection of HR strategy and day-to-day operations handling sensitive ER matters while also owning the programs that keep our workforce safe and protected. **What You'll Do** **Employee Relations** - Serve as the primary point of contact for employee relations matters including performance management, policy interpretation, workplace conflicts, and accommodations. - Lead thorough, timely, and impartial workplace investigations,document findings, and recommend appropriate solutions - Coach managers and people leaders on performance management, corrective action, and difficult employee conversations - Contribute to developing and deliver ER-focused training for managers on topics including investigations, disciplinary processes, and conflict resolution - Track ER trends and metrics to identify risks and recommend proactive solutions - Partner with Legal and People leadership to ensure compliance with employment laws and maintain HR policies and practices - Contribute to the development and revision of company policies in the employee handbook **Workplace Safety & Workers' Compensation** - Manage the end-to-end workers' compensation process, including intake, claims administration, return-to-work planning, and carrier management - Own OSHA recordkeeping, reporting, and safety compliance across multiple states - Partner with department leaders to investigate workplace incidents and near-misses, identify root causes, and implement corrective actions - Develop and maintain safety policies and training programs - Other duties as assigned. **Who You Are** - 5+ years of HR experience with deep expertise in employee relations and,complex workplace investigations - Experience managing workers' compensation programs and OSHA compliance - Deep knowledge of federal and multi-state employment law and HR compliance - Proven ability to coach managers through complex employee situations with sound judgement and discretion - Strong investigative instincts — able to ask the right questions, synthesize information objectively, and reach well-reasoned conclusions - Demonstrated ability to design and deliver manager training on ER topics - Data-oriented: comfortable tracking case metrics and translating trends into actionable recommendations - Excellent judgment and discretion; handles sensitive matters with confidentiality and care - Clear, confident communicator — written and verbal — across all levels of the organization - Comfortable operating in ambiguity and managing multiple cases simultaneously in a fast-moving environment **Preferred Qualifications** - Healthcare, tech, or high-growth startup experience preferred - Experience supporting multi-site or multi-entity organizations preferred - PHR, SPHR, or related certification a plus ## **Our Benefits** In addition, for salaried positions you would also be eligible for: - Medical, Dental, and Vision plans - Flexible Spending/Health Savings Accounts - Flexible PTO - 401(k) + Company Match - Life Insurance, Pet insurance, and more ## **Our Company** We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the t…