Employee Benefits Operations Analyst

**These are the *fun*damental components of the job:** - Support current business applications including technical assistance to 350+ end users - Design internal business process flow charts to reduce steps while providing appropriate audit controls and management reports - Develop audit procedures, end user test plans and other quality assurance assessments to meet project objectives, including new software applications and system upgrades - Evaluate current technology use and make recommendations to improve efficiencies as needed **Other *fun*ctions of the job:** - Understand each position in the agency and the impact of those positions’ agency-wide - Expand and grow in your role when supporting miscellaneous duties as requested **Skills / traits that we value for this role:** - Bachelor’s degree in related field - Minimum of 3 years of experience in a business analyst, project management or comparable position - Application development, troubleshooting and updated experience - Windows OS, MSOffice, Adobe Application expertise desired - Familiarity of relational databases including SQL or Crystal Reports preferred - Demonstrated relationship building skills - Ability to work well independently and on a team - Incredible attention to detail and organizational skills - Experience with Salesforce, QlikView or Applied/EPIC (insurance specific system) is a plus - Experience utilizing data integration tools such as Informatica a plus - Positive attitude, even in a fast-paced environment - A passion to make customers and coworkers feel important and valued - Capability to work quickly and efficiently - Methodical, yet swift decision-making skills - Precise verbal and written communication skills, even under time constraints **A bit about Lawley!** - We are not a call center environment - We achieve success by building genuine relationships together, with our teams and clients - We are a family owned insurance broker (70+ years!) - We are deeply committed to the communities we serve and love to get involved - We work hard and play hard!!! **Why Lawley?** - Competitive salary and referral bonuses! - Expansive Benefits (Medical, Dental, Vision—and SO many more) - 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1^st^ day! - Company 401K contribution received starting Day 1 (for participants 21+ years old) - Educational support, career development, and growth opportunities - Job Security (we’ve never had a lay-off, even during the pandemic) - Flexibility, including hybrid schedules! Business hours 8am-4:30pm - Comfortable, family-oriented culture, with an emphasis on work life balance - Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities) - Fulfilling opportunities that align with your career path and our business needs The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $45,000.00 to $72,737.50.