Emergency Recovery Coordinator

Responsive recruiter **Benefits:** - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Flexible schedule - Free uniforms - Health insurance - Opportunity for advancement - Paid time off - Parental leave - Training & development - Vision insurance - Wellness resources **Job Title:** **Emergency Recovery Coordinator/ Lead for Partnership & Community Engagement** **Reports to:** Director of Sales and Marketing **FLSA:** Full-time, hybrid, hourly, non-exempt, on-call as needed (including nights and weekends) **Work Location:** varies Join our growing team at Paul Davis Restoration in Granite Falls, NC in a hybrid role as an **Emergency Response Coordinator (ERC) and Lead for Partnership & Community Engagement,** where leading with empathy, superior communication and business development skills will be key to the growth of our business that plays a critical role in our community. We’re looking for a dynamic individual who can also bring a positive, can-do attitude to a fast-paced work environment. The team member who fulfills this hybrid position will also play a critical role in business development, as they will be the primary team member responsible for outreach, including building business-to-business (B2B) partnerships, increasing brand awareness in our community, and driving organic business leads to our company. A successful candidate will be comfortable making cold calls, drop-in visits to other businesses, and striking up conversations in a confident, genuine, and enduring manner. **Why Paul Davis?** Join the leading restoration team to help us be THE difference-maker in the communities we serve while delivering exceptional results. We are a purpose-driven business, focusing on our Vision, Mission, Values and Paul Davis’ 10 Serving Basics…this is how we will win. **Our Vision:** To provide extraordinary care while serving people in their time of need**. Our Mission:** To provide opportunities for Great People to deliver Best in Class Results. **Our Values** Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win. **Job Responsibilities:** - Act as the primary point of contact for property owners by leading with empathy and active listening to help develop a positive and trusting relationship. - Communicate with transparency and candor with property owners, being able to deliver clear truth and certainty. - Provide emergency recovery kits and services to those impacted by disaster. - Generate revenue opportunities by directly consulting with property owners affected by damage. - Work with Insurance Agents, Adjusters, Property Managers, First Responders after traumatic events to ensure customers receive highest quality care during transition from chaos to calm. - Quick thinking/response time to ensure that all property and personal belongings are taken care of. - Develop and maintain strong B2B relationships, including with insurance agents and adjusters, property managers, contractors and other industry business partners. - Conduct external outreach and cold-calling effort (over the phone and in person) to drive organic business leads and relationships. - Volunteer non-operational time to local community events and outreach. **Qualifications:** - Experience within restoration industry desired. - Previous experiences within emergency response, business development desired. - Strong leadership skills with the ability to motivate and inspire a team. - Advanced communication and interpersonal skills that leads with empathy and transparency. - Excellent organizational and time management abilities. Must be flexible and know how to prioritize time. - Exceptional problem-solving skills with the ability to make quick decisions under pressure. - Desire to serve others honestly and wholly during their time of need and restoration. - Valid driver's license with a clean driving record and insur…