Embedded Security Technician

### **About the Role** As an Embedded Security Systems Technician, you will be a full-time, on-site technical resource responsible for maintaining, supporting, and optimizing electronic security systems across a portfolio of corporate campuses and executive facilities throughout the San Francisco Bay Area. You will work as an extension of the client’s Security and Facilities teams, providing day-to-day technical support and ensuring that all security systems remain operational, reliable, and aligned with the client’s security objectives. You will perform preventive maintenance, troubleshoot complex system issues, coordinate with internal stakeholders and outside vendors, support system upgrades, and install new security technology as required. This role requires strong technical knowledge, proactive communication, exceptional customer service, and the ability to operate professionally and discreetly in a dynamic, high-profile client environment. ### **Who Will Love This Job** - A problem solver who enjoys diagnosing complex technical issues and finding the right solution. - Proactive and dependable, taking ownership of system performance and client needs. - Organized and able to manage multiple service requests, projects, and priorities. - A strong communicator who can explain technical issues to both technical and non-technical stakeholders. - Client-focused and committed to providing a responsive, high-quality service experience. - Comfortable working independently while collaborating with Security, Facilities, IT, Property Management, and outside vendors. - Detail-oriented and committed to maintaining accurate documentation and high installation standards. - Professional and discreet when working within executive facilities and sensitive environments. ### **Key Responsibilities** - Serve as the primary on-site technical resource for the client’s electronic security systems. - Maintain, support, troubleshoot, and optimize systems across multiple corporate and executive facilities. - Perform preventive maintenance, system health checks, inspections, and testing. - Diagnose and resolve issues involving system hardware, software, programming, power, wiring, networks, and databases. - Respond to service requests and system incidents in a timely and professional manner. - Identify recurring issues and recommend long-term corrective actions and system improvements. - Install, configure, test, and commission new security devices and system components. - Support system upgrades, expansions, technology refreshes, and special projects. - Coordinate service activities with the client’s Security, Facilities, IT, Property Management, Estate Management, and Security Operations teams. - Coordinate with manufacturers, subcontractors, service providers, and other vendors when required. - Communicate service priorities, system status, technical findings, and corrective actions to client stakeholders. - Maintain accurate service tickets, inspection reports, configuration records, and system documentation. - Read and interpret drawings, schematics, manuals, wiring diagrams, and technical documentation. - Maintain organized inventories of equipment, tools, replacement parts, and system documentation. - Follow all client security procedures, safety requirements, manufacturer standards, and applicable codes. - Provide technical guidance and basic system training to client personnel when required. - Travel between client facilities throughout the San Francisco Bay Area. ### **Systems Supported** ### **Access Control and Alarm Monitoring** - Lenel OnGuard - Mercury controllers and input/output modules - LifeSafety Power and Altronix power supplies - HID and BlueDiamond card readers - Door contacts, window contacts, and request-to-exit devices - Electrified mortise locksets - Electromagnetic locks - Electrified hinges and transfer hardware - Relays, inputs, outputs, gates, elevators, and other low-voltage control systems ### **Video Surveillance and…