Eligibility Specialist 2

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). **Job Purpose** The Eligibility Specialist 2 is a critical advocate for patients, helping uninsured and underinsured individuals access financial assistance for medical care. This role involves conducting detailed assessments, guiding patients through application processes for government and charity-funded programs and ensuring compliance with healthcare regulations. Successful candidates are empathetic, detail-oriented, and skilled at navigating complex systems to support patients in receiving the care they need. **Work Schedule and Location:** - **Work Hours:** Full time, 40 hours per week, hourly position. Flexibility required, with shifts available between Monday through Friday between 8:00am to 6:00pm to meet business needs. - **Locations:** This is a fully remote position. Candidates must have a dedicated, secure workspace and reliable internet access to perform job duties effectively. **Key Responsibilities** - Conduct advanced eligibility screening to assess financial assistance eligibility and provide compassionate guidance on available programs. - Facilitate the application process for programs such as Medicaid, Medicare, Disability, hospital charity care or unique requirements for non-traditional funding, ensuring timely submission of accurate documentation - Act as a liaison between patients, hospital staff, and government agencies to establish eligibility, secure funding and resolve coverage issues. - Perform advanced follow-up work across, ensuring applications are complete and processed efficiently. - Identify and assist with technical medical requirements for disability programs, including setting up medical appointments, completing disability applications, submitting appeals, and following through on resolution of applications. - Manage multiple patient cases independently, prioritizing tasks to meet deadlines and ensure effective follow-up on pending applications. - Clearly communicate financial obligations, funding options, and program details to patients in an empathetic and professional manner. - Maintain accurate and confidential records in compliance with HIPAA and organizational policies. - Consistently achieve productivity and quality metrics, contributing to the organization's financial counseling objectives. - Efficiently use multiple systems and databases to gather, track, and report on patient data. - Identify and assist with complex cases, including disability applications, setting up appointments, and submitting appeals, etc. as needed. - Assist in training and supporting colleagues as needed, ensuring seamless onboarding and service delivery. - Complete special projects, as assigned. **Qualifications & Competencies:** **Required:** - High school diploma or GED - At least 2 years of experience in a customer-facing role, preferably in healthcare or financial counseling. - Flexibility to provide support to multiple hospital locations and in-home patient visits within assigned market area as based on operational needs. - Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail. - Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically. - Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients. - Capability to work in a fast-paced environment with changing priorities and patient needs. - Demonstrated ability to work independently in locations where potentially only one Eligibil…