Electronic Services Coordinator

The Electronic Services Coordinator supports the Credit Union's goals, values and philosophy by exhibiting the following behaviors: excellence, quality member service, commitment and accountability. As a member of the Credit Union's electronic services team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge. Responsibilities include: - Serves as the primary point of contact for all projects, implementations, conversions and daily administration of electronic products and systems, ensuring that established deadlines are met. Responsibilities include, but are not limited to: conducts testing during implementations/conversions, works with vendors to follow up on any issues or outstanding items until resolution, and acts as liaison between back-office and frontline staff. - Monitors fraud trends and recommends fraud parameters to minimize loss to the Credit Union. Process dispute items, loss claims, and notification of compromised events. Serves as backup to Electronic Services Specialist to process credit and debit lost/stolen reports. - Under the direction of the Controller, researches and compiles policies and procedures related to electronic services. Monitors all electronic services to ensure they are in compliance with established policies, regulations and laws and works with Controller to facilitate necessary changes to policies and procedures. Researches products, services, or enhancements related to electronic services and provides recommendations. - Responsible for all electronic services and products, including ATM/Debit/Credit Cards, Remote Deposit Capture/Instant Issue, etc. Responsibilities include answering questions from staff, researching and solving related problems, and helping with complex transactions. Processes approved credit/debit/ATM card applications; orders cards and sets up card records in systems. Performs maintenance on credit/debit/ATM cards, including address changes, blocks, and account linking and card replacement. - Inputs wire transfer requests and transmits to Volunteer Corporate Credit Union. Posts incoming wires to member accounts. Assists with questions regarding wire transfers. - Processes ACH and share draft exceptions, including checking funds availability and running returns report, entering and approving ACH originations, processing chargeback items, and processing disputes on ACH and share draft items. - Responsible for monitoring and maintenance of all ATMs, including placing service calls, supply ordering and cash orders. Coordinates balancing and reconciliation of ATM machines. Assists with all ATM and Card questions or issues. Reconciles ATM and card in-process general ledger accounts. - Serves as a backup for processing of posting exception card transactions, and verification that Federal Reserve and ACH file postings are in balance as needed. **Experience**: Three years to five years of similar or related experience. **Education**: A high school education or GED. **Interpersonal Skills**: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. **Other Skills**: Interpersonal skills; ability to communicate effectively with a diverse range of individuals; analytical skills; problem-solving skills; good judgment; ability to handle multiple tasks simultaneously; ability to work effectively with others; computer literate.