Educational Technology Assistant

**College:** South Louisiana Community College **Department:** Academic & Student Affairs **Sub department:** Academic Initiatives **Type of Appointment:** Unclassified - Administrative/Staff **Salary:** $35,900-$41,800 **Duties and Responsibilities:** Work Habits: 25% • Evaluate new tools and features to support student success and increase eLiteracy. • Serve as a functional expert for student-facing academic and retention platforms • Effective organization, follow-through, and time management. • Accurate documentation and consistent responsiveness. • Proactive problem-solving and willingness to learn new technologies. • Reliable completion of assigned duties and projects. • Effectively balances multiple student needs and priorities. • Participate in campus and student-facing activities to increase visibility and encourage technology engagement. • Innovate to increase student engagement with training, workshops, and developed content. • Ensures accuracy when providing information or guidance. • Carefully tracks student questions, progress, and outcomes. • Avoids overlooking student concerns or incomplete responses. Behavioral Standards: 15% • Foster a welcoming, approachable presence that encourages students to seek support and engage with academic technologies. • Adherence to college policies, procedures, and confidentiality standards. • Professional conduct aligned with institutional values. • Responsible and ethical use of technology and data. • Commitment to access and academic integrity. • Professional and timely communication. • Prioritizes student needs, success, and well-being in every interaction. • Actively seeks to understand student concerns and perspectives. • Treats every student with respect, empathy, and professionalism. • Follows through on commitments and ensures issues are fully resolved. • Never leaves a student without direction, answers, or next steps. Institutional Support: 40% • Provide direct, student-centered support to build digital literacy and eLearning readiness. • Assist students with effective use of the LMS, institutional email, online proctoring systems, and academic productivity tools. • Support students in using note-taking, study card/flashcard, and time-management software to improve learning outcomes. • Support students in using third-party platforms (e.g., Cengage, Hawkes, Mymathlab) • Troubleshoot common platform issues impacting coursework. • Advancement of eLiteracy and digital fluency initiatives. • Create clear documentation, guides, and multimedia resources for student self-service support to improve student success in courses. • Develop and deliver workshops, tutorials, and orientations related to academic platforms and eLiteracy. • Answer student tickets for all academic platforms. Team Relations: 20% • Collaborate with Academic Affairs on learning loss modules. • Professional, collaborative relationships with faculty, staff, and administrators. • Clear, respectful communication with students and colleagues. • Willingness to share knowledge and support cross-departmental initiatives. • Openness to feedback and various perspectives. • Embrace and execute a team-oriented mindset. • Adjust to changing priorities and team needs through flexibility and adaptability. Other duties as assigned. **Minimum Qualifications** **:** • Associate's degree or 1 year of relevant experience • Experience providing direct customer service or support. **Preferred Qualifications** **:** • Bachelor's degree **Preferred Knowledge, Skills and Abilities:** • Critical thinker and team player • Follows all directions that align with the mission and goals of the Office of eLearning, Academic Affairs and the college at large. • Demonstrated ability to learn new software applications, to research and attain expertise in education software applications, and to identify and independently resolve common technology problems. • Effectively builds collaborative, transformative relationships; understands the uniquen…