Educational Support Specialist (In-Person Tutor Matching Coordinator)

**Overview** This job is fully Remote! **Clear and excellent English communication skills required.** **A recorded self-interview is required to apply for this role, apply only if you are willing to accomplish the self-interview.** **The In-Person Tutor Matching Coordinator plays a vital role in connecting students with highly qualified educators for personalized, in-home tutoring experiences. This role acts as a primary operational engine for the team—facilitating the matching pipeline, managing detailed logistical data across multi-platform CRMs, and ensuring seamless communication between tutors, families, and internal case managers.** **Responsibilities** ### 1. Vetting & Match Coordination - Identify high-quality tutors via system database searches, email blasts, and incoming responses. - Thoroughly vet prospective tutor profiles, backgrounds, and availability against unique student requirements, ensuring strict compliance with geographical restrictions (maintaining an optimal 5–8 mile travel radius). - Conduct proactive tutor outreach via phone and email utilizing established vetting scripts to confirm program alignment and secure formal attestation statements. - Enforce pay rate standardizations and policy compliance, ensuring pay raises or tiered compensation requests route accurately through management approval systems. - Proactively support tutors with onboarding steps and follow up with them to make sure they are good to go before sending them out to families. ### 2. Client & Stakeholder Communication - Serve as a bridge of communication between tutors and client families to propose scheduling matches, capture feedback, and verify program starts. - Coordinate with cross-functional partners (e.g., translation specialists for Spanish-speaking accounts) to deliver accessible service introductions. - Draft and deliver precise automated notifications, customized tutor bios, and educational milestones via SMS and email templates. ### 3. Database Administration & Pipeline Management - Own end-to-end data accuracy across core platforms including Oases, Close CRM, and internal Master Tracking sheets. - Track and transition student opportunity pipeline steps fluidly through specific cycle statuses (e.g., Open, Pending, Awaiting PC, Closed). - Manually link student and tutor digital accounts, configure exact regional permissions, and ensure active authorized tutoring hours match system records perfectly. - Audit, package, and attach digital Learning Plans (LPs) and Progress Reports (PRs) directly into official family onboarding confirmations. ### 4. Schedule Engineering & Compliance Tracking - Oversee the systemic setup of recurring tutoring calendars in Oases within 7 days of match finalization. - Program multi-session timelines (1 to 2 months out) to train tutors on independent navigation while carefully enforcing regional contract guidelines (e.g., minimum session lengths). - Actively monitor tutor check-in compliance; execute the "3-pronged communication approach" to troubleshoot unresponsive profiles or escalate issues to the Support Log. ### 5. Reassignments & Transition Support - Execute immediate course-corrections for student- or tutor-requested reassignments (RA), substitute coverage (ST), or extra assistance (AT). - Document formal resignation requests and closely partner with HR and Payroll teams to ensure all unsubmitted sessions are closed out prior to profile deactivation. - Execute the Job Abandonment & Ghosting Protocol if a tutor misses a session without notice; assess successful session counts to accurately delegate responsibilities between Matching Directors and Case Managers. - Bachelor's Degree required. - 2–4 years of progressively responsible experience in operations coordination, scheduling, logistics, project coordination, education operations, customer success, or administrative operations. - Proficiency in Microsoft Excel and Google Sheets, including: - Exceptional organizational skills with the ab…