Ecommerce Operations Specialist

We are looking for an E-Commerce Operations Specialist that is very detailed oriented, takes pride in solving problems, finding solutions and providing excellent customer service. We have a growing eCommerce business and are looking for positive, well spoken individuals who possess exceptional communication, interpersonal and organizational skills with the ability to multi-task within a high volume environment. **Key Responsibilities** - Clear out orders as needed within the Nourison internal systems (CAMS/AS400) and various retailer profiles - Customer outreach - Tracking and shipping of all internal gifting or sample shipments - Working closely with eCommerce account executives, operations team and retail partners to communicate any shipping delays or variance from expected delivery date - Maintain multiple eCommerce accounts, handle orders, shipments, claims, and feedback in accordance with company policies and procedures. - Communication with 3PL for orders and returns - Report on daily open order activity to the shipping warehouses and prioritize back order and late order processing - Single point of contact for strategic eCom accounts with regards to validating order transparency or missing data sets **Requirements:** - Experience with Amazon, Wayfair, Walmart or other eCommerce retailers - Proficient in Microsoft Excel 1. Pivot tables 2. V-lookups - Tableau experience a plus - 2-3 years of experience in customer support/experience - Strong analytical skills - The ability to be resourceful, highly organized, and a creative problem solver - Excellent communication and a positive attitude - you'll be representing our brand directly to customers and retailers