ECOI East Des Moines-Optician

## Description We are seeking a highly skilled and customer-focused Optician to join our dynamic team committed to providing exceptional eye care services. As a vital member of our clinic, you will play a crucial role in enhancing the overall patient experience through expert guidance in frame selection, lens options, and eyewear customization. Collaboration and teamwork with colleagues, including optometrists, front desk staff, and fellow team members, are central to our clinic's success. Responsibilities: Eyewear Consultation and Selection: - Provide personalized eyewear consultations, considering patients' style preferences, facial features, and lifestyle. - Guide patients in selecting frames that complement their individual needs and preferences. - Educate patients on lens options, coatings, and enhancements, ensuring they make informed decisions about their eyewear. - Collaborate with optometrists to align lens recommendations with patient prescriptions and visual needs. - Conduct frame adjustments to ensure optimal comfort and fit. - Perform minor repairs and adjustments, contributing to customer satisfaction and loyalty. - Assist patients in placing orders for eyewear, including lenses and frames. - Collaborate with the team to manage inventory, ensuring a well-stocked selection of frames and lenses. - Provide support for contact lens fittings and instructions, coordinating with optometrists for seamless integration into patient care plans. Customer Service Excellence: - Cultivate a positive and customer-friendly atmosphere, ensuring a high level of satisfaction among patients. - Address patient concerns with empathy and professionalism, contributing to a positive overall experience. Team Collaboration and Growth: - Work closely with fellow team members, including optometrists, optometric technicians, and the front desk staff, fostering a collaborative clinic environment. - Communicate effectively to ensure the seamless delivery of patient care services. - Stay informed about industry trends, new eyewear technologies, and advancements. - Participate actively in training opportunities to enhance individual and team skills. Qualifications: - High school diploma or equivalent; optician experience is a plus - Exceptional interpersonal and communication skills. - Detail-oriented with excellent organizational abilities. - Ability to work collaboratively in a team-oriented environment. *Elevate Eyecare is a growing network of optometry practices with team members who are passionate about delivering the best outcomes for patients.* *Our vision is to be the best place to work and to deliver the ultimate patient experience to an ever-increasing number of people.* *This is achieved through our four core values: patient first, growth-oriented, respect, and fun.* *Experience local eyecare... elevated.*