E-Commerce Technician

## Description **E-Commerce Technician** **SUMMARY OF POSITION** Assist in the operations of online sales for Goodwill Industries of South Texas. The E-commerce Technician is expected to be courteous and professional while upholding the core Goodwill values of -Empowerment, Public Trust, Respect, Innovation, Quality, and Safety. **ESSENTIAL RESPONSIBILITIES, AND DUTIES** · Collect items for online sales through the stores and Distribution Center · Prepare items for sale online by wiping, cleaning, or making minor repairs · Research descriptions and collects data about each item to be placed for sale online · Research value of each item · Photograph items to be placed for sale online · Post items for sale online with fair value and accurate description · Assist with customer inquiries and handles complaints in courteous manner. If necessary, refers customer to E-Commerce Manager · Appropriately wraps items for shipping · Prepare items with accurate information on all labels, using appropriate postage · Keep work area clean and free of unnecessary materials · Adheres to and enforces safety and loss prevention procedures to prevent injury to personnel and damage to property, equipment, and inventory · Assist with other assignments as required by E-Commerce Manager · Embrace the core values of the agency in the spirit in which the agency operates at work and in the community · Contribute to the fulfillment of department and agency objectives and goals · Comply with all department and agency policies, procedures, and regulations · Perform other duties as assigned **KNOWLEDGE, SKILLS, AND ABILITIES** · Ability to read and write in English as well as communicate with diverse customer base to provide prompt and courteous service · Ability to perform basic mathematical skills · Ability to type 25wpm · Ability to work flexible days and hours, including weekends and holidays · Proficiency in Microsoft Office, Outlook · One (1) year experience working with online sales a plus · Must be able to pass background check **PHYSICAL FUNCTIONS** · Ability to stand, walk, climb, kneel, stoop, bend, and crouch for extended periods · Weather conditions – variable – including extreme heat and cold, may work outside for extended periods · Ability to work in a humid and/or dusty environment · Able to lift and carry up to 25 lbs. or more with 2-person assistance ***Goodwill Industries of South Texas Inc. is an EO employer M/F/Vets/Disabled and other protected categories.***