E-commerce Operations & Sales Manager (experience as a team leader is required)

- Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams - Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved - Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy - Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking - Manage vendor order processing and ensure timely procurement of products - Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues - Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates - Respond to customer calls, emails, and inquiries while supporting sales conversion efforts - Oversee Amazon marketplace operations and platform performance - Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives - Support parts sourcing, staff training, and operational guidance when needed - Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries - Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency - Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth ### Hard Requirements: - Minimum 3+ years of experience in e-commerce operations, sales management, or operations leadership - Proven experience managing online stores, order fulfillment, and marketplace platforms (Amazon, Facebook Marketplace, etc.) - Strong knowledge of shipping operations, carrier systems, and logistics coordination - Experience supervising remote teams and tracking productivity through tools such as Hubstaff or similar platforms - Strong understanding of sales reporting, KPI management, and revenue tracking - Experience with website product management, pricing updates, and category organization - Excellent written and verbal English communication skills - Strong leadership, problem-solving, and decision-making abilities - Highly organized with strong multitasking skills in a fast-paced environment - Advanced proficiency in spreadsheets, reporting tools, CRM systems, and e-commerce software - Automotive parts or aftermarket industry experience is strongly preferred - Reliable internet connection and ability to work aligned with business operating hours as required ### Schedule: **HOURS/WEEK:** - 40 hours per week **SCHEDULE:** - Monday to Saturday - 9AM - 6PM Eastern Standard Time Zone