E-Commerce Merchandise Operation Specialist

**Title: E-Commerce Merchandise Operation Specialist** **Some of what you will do:** Under the direction of the Manager, this position is responsible for supporting and executing online merchandising and promotional initiatives, coordinating and executing print content for Staplesprint.ca flyers and catalogues and improving the online customer experience. In addition, this position supports website enhancements and online merchandising system issues – troubleshooting issues that arise, identifying improvement opportunities and testing enhancements as they are introduced. **Specifically, You Will:** - Support merchandising and marketing online and mobile promotional activity by setting up and maintaining pages. Working with affected parties to provide direction and determine the best approach based on defined business objectives. - Continually improve online promotional experience and execution by utilizing website enhancements, customer feedback/reviews, sales data, site metrics and other sources. - Maintain website product taxonomy. Working with SEO, search, analytics, content, UX and merchandising to ensure consistent execution and optimal customer experience. - Maintain homepage banners and navigation links for Eway.ca updating as needed to support changing business needs or strategies. - Support / represent Site Merchandising team for website and mobile enhancement projects, helping define requirements, test functionality and train team members on system changes. - Support merchandising strategy and maximize sales potential by utilizing website merchandising tools to drive attach, including but not exclusive to; Cross Sells, Upsells, Substitutes. **Some of what you need:** - Completion of post-secondary education with focus on ecommerce or related experience. - Working knowledge of web site structure and functionality. - Experience with content management systems such as Contentful. - Strong understanding of ecommerce software and platforms. - Strong analytic skills using Adobe analytics. - 1-3 years of website operations management. **Physical demands/working conditions:** - Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy. **Some of what you will get:** - Associate discount - Health and Dental benefits - RRSP/DPSP - Performance bonuses - Learning & Development programs - And more… **#MakeAnImpact** ### About the Team **About the Team** At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. **We are building an inclusive and diverse team** Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. ### About the Company We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.