Dutch Speaking Travel Consultant for Booking.com - Work Remote In Greece

### Dutch Speaking Travel Consultant in Support of Booking.com ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting top multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in exciting career opportunities throughout Europe, with a particular focus on customer experience, tourism, and digital services roles. At Mercier Consultancy Group, we are committed to supporting every candidate through a seamless, rewarding, and fully personalised recruitment journey. ### Job Overview We are currently seeking a passionate and customer-focused Dutch Speaking Travel Consultant in Support of Booking.com to join our growing team based remotely within Greece. This is an outstanding opportunity for Dutch-speaking professionals with a genuine enthusiasm for the tourism industry to build a rewarding career supporting one of the world's leading online travel and accommodation platforms. If you are searching for Dutch-speaking jobs that combine your love of travel, tourism, and customer service with the incredible lifestyle that Greece has to offer, this Dutch Speaking Travel Consultant in Support of Booking.com position in Greece is the perfect fit for you. ### Key Responsibilities - Deliver outstanding customer support to Dutch-speaking travellers via phone, email, and live chat, assisting with bookings, reservations, cancellations, and modifications on the Booking.com platform. - Provide expert guidance and tailored travel recommendations to customers across the full spectrum of tourism services, including hotels, flights, car rentals, and holiday packages. - Effectively resolve customer complaints, disputes, and escalations in a professional, empathetic, and solution-oriented manner consistent with tourism industry best practices. - Liaise with accommodation providers, travel partners, and third-party suppliers on behalf of customers to ensure seamless travel experiences. - Accurately process and update booking information within internal systems, maintaining full compliance with data protection and tourism service standards. - Proactively identify upselling and cross-selling opportunities to enhance the customer's overall travel experience while contributing to team performance targets. - Stay current with the latest tourism industry trends, Booking.com product updates, and destination knowledge to provide accurate and informed advice to Dutch-speaking customers. - Collaborate with fellow travel consultants and team leaders to continuously improve service quality, share best practices, and contribute to a positive and high-performance team culture. - Native or fluent Dutch language skills, both spoken and written, are essential for this role. - A valid EU passport or the legal right to reside and work within the European Union is mandatory. - Previous experience in customer service, travel consultancy, tourism, or a related hospitality field is highly advantageous. - A genuine passion for the tourism industry, travel, and delivering exceptional customer experiences to Dutch-speaking clients. - Strong digital literacy with the ability to navigate online booking platforms, CRM systems, and communication tools efficiently. - Excellent interpersonal and problem-solving skills, with the ability to remain calm, professional, and effective under pressure in a fast-paced tourism support environment. - Good command of English for internal communication and training purposes is an asset. ### What We Offer - Competitive Monthly Salary reflective of your experience and expertise in the tourism sector. - Fully Paid Training to ensure you are fully equipped and confident in your role from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport tra…