Dutch Speaking Technical Support Specialist - Work Remote In Greece

### Dutch Speaking Technical Support Specialist ### About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a broad spectrum of industries. With an unwavering commitment to candidate experience and client satisfaction, we have established ourselves as a trusted partner for professionals seeking transformative career opportunities across Europe. At Mercier Consultancy Group, we don't just place people in jobs — we build careers and shape futures. ### Job Overview Mercier Consultancy Group is proud to present an outstanding Dutch Speaking Technical Support Specialist position in Greece, offering Dutch-speaking professionals the opportunity to build a rewarding career in the fast-paced and innovative Consumer Electronics industry. In this fully remote role based within Greece, you will serve as the primary point of contact for Dutch-speaking customers seeking expert guidance and technical assistance with cutting-edge consumer electronic products, from smart home devices and laptops to smartphones and audio-visual equipment. This is one of the most exciting Dutch-speaking jobs available in the European market today, combining industry-leading benefits, a vibrant Mediterranean lifestyle, and genuine career progression within a globally respected organisation. ### Key Responsibilities - Deliver professional, empathetic, and efficient technical support to Dutch-speaking customers across multiple channels — including phone, email, and live chat — regarding consumer electronics products and services. - Diagnose, troubleshoot, and resolve hardware and software issues related to a wide range of consumer electronic devices, such as smartphones, tablets, laptops, smart TVs, and smart home systems. - Guide customers step-by-step through product setup, configuration, firmware updates, and connectivity solutions in clear, accessible Dutch-language communication. - Accurately log all customer interactions, technical issues, and resolutions within the company's CRM and ticketing systems, ensuring thorough and consistent documentation. - Escalate complex or unresolved technical cases to second-level support or specialist engineering teams, following established protocols to ensure timely resolution. - Stay continuously informed about new product launches, software releases, and emerging technical trends within the consumer electronics sector in order to deliver accurate and up-to-date support. - Identify recurring technical issues and provide structured feedback to internal teams to support ongoing product and service improvement initiatives. - Consistently uphold the highest standards of customer satisfaction, reflecting the premium quality associated with the consumer electronics brand you represent. - Native or fluent Dutch language skills (both spoken and written) are essential for this role — all customer interactions will be conducted in Dutch. - A valid EU passport or the right to work within the European Union is mandatory. - Demonstrated experience in technical support, customer service, or a helpdesk environment, ideally within the consumer electronics or technology industry. - Solid understanding of consumer electronic products, operating systems (iOS, Android, Windows), network connectivity, and general troubleshooting methodologies. - Strong interpersonal and communication skills, with the ability to explain technical concepts clearly and patiently to non-technical end users. - Proficiency in English (B2 level or above) for internal communication and training purposes. - A proactive, solution-oriented mindset with excellent attention to detail and the ability to work independently in a remote setting. ### What We Offer - Competitive Monthly Salary, benchmarked to reflect your expertise and the demands of the consumer electronics industry. - Fully Paid, Comprehensive…