Dutch Speaking Customer Success Specialist - Work Remote In Greece

### Dutch Speaking Customer Success Specialist ### About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With deep expertise in the Customer Support Services sector and an unwavering commitment to candidate success, we are trusted by leading international brands to source professionals who truly make a difference. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives. ### Job Overview We are actively seeking a motivated and customer-focused Dutch Speaking Customer Success Specialist to join a thriving Customer Support Services team based remotely within Greece. This is an outstanding opportunity for Dutch-speaking professionals looking to advance their careers in a dynamic, internationally oriented environment while enjoying the exceptional lifestyle that Greece has to offer. As part of this Dutch-speaking jobs opportunity, you will serve as the primary point of contact for Dutch-speaking clients, ensuring their experience is seamless, positive, and consistently exceeding expectations within the Customer Support Services industry. ### Key Responsibilities - Deliver high-quality, empathetic customer support to Dutch-speaking clients via phone, email, and live chat channels within the Customer Support Services environment. - Proactively manage the full customer journey, from onboarding through to resolution, ensuring satisfaction and long-term retention at every touchpoint. - Identify, investigate, and resolve customer queries, complaints, and escalations in a timely and professional manner in accordance with service level agreements. - Build strong, trust-based relationships with Dutch-speaking customers, acting as their dedicated advocate and go-to resource within the support team. - Accurately log all customer interactions, feedback, and case outcomes within the CRM system to maintain complete and up-to-date client records. - Collaborate closely with internal teams including technical support, sales, and account management to deliver end-to-end customer success solutions. - Identify opportunities to upsell or cross-sell relevant products and services, contributing to overall business growth and customer lifetime value. - Monitor customer satisfaction metrics and proactively contribute insights and recommendations to improve the overall quality of the Customer Support Services offering. - Native or fluent Dutch language skills (both spoken and written) are essential for this role — candidates must be able to communicate professionally and naturally with Dutch-speaking customers at all times. - Valid EU passport (mandatory requirement for all applicants). - A strong background in customer support, customer success, or a related client-facing role within the Customer Support Services industry is highly advantageous. - Excellent communication, active listening, and interpersonal skills with a genuine passion for helping customers achieve positive outcomes. - Proficiency in using CRM platforms, ticketing systems, and standard office productivity tools. - A self-motivated, proactive attitude with the ability to work independently and effectively in a remote working environment. - A good working level of English is beneficial for internal communications and team collaboration. ### What We Offer - Competitive Monthly Salary reflecting your skills, experience, and contribution to the team. - Fully Paid Training to equip you with all the knowledge and tools needed to excel in this Dutch Speaking Customer Success Specialist position in Greece. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation — to make your move to Greece as smooth and stress-free as possible.…