Dutch Speaking Customer Service Associate - Work Remote In Greece

### Dutch Speaking Customer Service Associate ### About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, proudly connecting multilingual talent with world-class organisations across a wide range of industries. With a strong reputation for excellence, integrity, and candidate-first service, we specialise in placing skilled professionals into rewarding roles that genuinely advance their careers. At Mercier Consultancy Group, we don't just fill positions — we build futures. ### Job Overview We are actively seeking a motivated and customer-focused Dutch Speaking Customer Service Associate to join a dynamic and growing Customer Support Services team based remotely within Greece. This is an outstanding opportunity for Dutch-speaking professionals looking to advance their careers in the customer support services industry while enjoying the unparalleled lifestyle that Greece has to offer. If you are searching for Dutch-speaking jobs that combine professional growth, competitive rewards, and an incredible quality of life, this Dutch Speaking Customer Service Associate position in Greece is the perfect fit for you. ### Key Responsibilities - Deliver exceptional customer support to Dutch-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest standards of the customer support services industry. - Accurately identify customer needs, resolve inquiries, and provide timely, effective, and professional solutions that promote satisfaction and loyalty. - Maintain thorough and precise records of all customer interactions, transactions, and case resolutions within the company's CRM system. - Escalate complex or unresolved issues to the appropriate internal departments or senior support specialists in a clear and structured manner. - Collaborate closely with cross-functional teams to continuously improve customer support processes, response times, and overall service quality. - Stay fully up to date with product knowledge, service updates, and company policies in order to provide accurate and relevant information to customers at all times. - Contribute positively to team performance targets and individual KPIs, supporting the team's monthly performance goals within the customer support services environment. - Represent the brand professionally in every customer interaction, upholding the company's values of transparency, empathy, and excellence. - Native or fluent Dutch language proficiency (both spoken and written) is essential for this role. - A valid EU passport or the legal right to reside and work within the European Union (mandatory). - A solid level of English communication skills to collaborate effectively within an international team environment. - Previous experience in customer service, customer support, or a related client-facing role within the customer support services sector is advantageous, though not strictly required. - Strong interpersonal and communication skills with a natural ability to listen, empathise, and resolve issues efficiently and professionally. - Comfortable working remotely, with reliable internet connectivity and a suitable, professional home working environment based within Greece. - A proactive, solution-oriented mindset with excellent attention to detail and the ability to manage multiple tasks simultaneously in a fast-paced support environment. ### What We Offer - Competitive Monthly Salary reflective of your experience and expertise within the customer support services industry. - Fully Paid, Comprehensive Training Programme to ensure you are fully equipped and confident in your role from day one. - Full Health Insurance coverage to support your wellbeing and peace of mind. - Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation to make your move to Greece seamless and stress-free. - Monthly Performance Bonus rewarding your dedication,…