Dutch Speaking Customer Ambassador - Work Remote In Greece

### Dutch Speaking Customer Ambassador ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most trusted and respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the globe. With a strong legacy of placing professionals in rewarding, career-defining roles across a wide spectrum of industries — including Customer Support Services — we are passionate about matching the right people with the right opportunities. At Mercier Consultancy Group, we do not simply fill vacancies; we build careers, inspire ambitions, and transform lives. ### Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated, customer-focused professional to join our client's thriving Customer Support Services team as a Dutch Speaking Customer Ambassador — a fully remote position based within Greece. This Dutch-speaking jobs opportunity is ideal for individuals who are passionate about delivering exceptional service experiences, building genuine customer relationships, and making a meaningful impact within a fast-paced, internationally oriented support environment. If you are searching for Dutch Speaking Customer Ambassador positions in Greece that offer real growth potential, a generous benefits package, and the freedom of remote work, this is the role for you. ### Key Responsibilities - Serve as the primary point of contact for Dutch-speaking customers, delivering professional, empathetic, and timely support across multiple communication channels including phone, email, and live chat. - Identify customer needs accurately, provide clear and helpful information, and resolve queries efficiently in accordance with established Customer Support Services protocols and quality standards. - Manage and escalate complex or sensitive customer issues to the appropriate internal teams, ensuring seamless handoffs and positive outcomes for the customer at every stage. - Maintain detailed, accurate records of all customer interactions, transactions, and case notes within the company's CRM system, upholding the highest standards of data integrity. - Proactively contribute to improving customer satisfaction scores by identifying recurring issues and sharing actionable feedback with team leaders and quality assurance departments. - Collaborate effectively with colleagues across international teams to ensure a consistent, high-quality service experience is delivered to all Dutch-speaking clients and end users. - Stay fully informed of product updates, service changes, and internal policy developments to ensure all customer communications remain accurate, current, and compliant. - Uphold and embody the brand values of the client organisation at all times, acting as a true ambassador for exceptional Customer Support Services delivery. - Native or fluent Dutch language proficiency (both spoken and written) is essential — this is a mandatory requirement for all applicants to this Dutch-speaking jobs position. - A valid EU passport or EU citizenship is mandatory for this role. - A good working knowledge of English (written and spoken) to facilitate internal communication within a multilingual team environment. - Previous experience in Customer Support Services, customer care, or a client-facing role is highly advantageous, though motivated candidates with transferable skills are warmly encouraged to apply. - Excellent interpersonal and communication skills, with a genuine passion for helping people and resolving challenges in a positive, professional manner. - Strong digital literacy, including the ability to navigate CRM platforms, ticketing systems, and standard office software with confidence and accuracy. - A proactive, self-motivated work ethic with the ability to manage workload independently and maintain high performance standards in a remote working environment. ### What We Offer - Competitive Monthly Sala…