Dutch Customer Support Specialist | E-commerce - Work Remote, Greece

### Dutch Customer Support Specialist | E-commerce ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional multilingual talent with world-class career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Greece and beyond, we pride ourselves on delivering a seamless, supportive, and thoroughly premium candidate experience. At Mercier Consultancy Group, your career ambitions are our mission. ### Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Customer Support Specialist | E-commerce position in Greece, supporting a globally recognised brand in the Consumer Electronics industry. In this fully remote role based within Greece, you will serve as the primary point of contact for Dutch-speaking customers seeking assistance with cutting-edge consumer electronics products purchased through dynamic e-commerce platforms. This is a flagship Dutch-speaking job that offers the perfect blend of professional growth, industry prestige, and an enviable Mediterranean lifestyle — an ideal choice for those exploring jobs in Greece. ### Key Responsibilities - Deliver exceptional customer support to Dutch-speaking clients via phone, email, and live chat, addressing enquiries related to consumer electronics products and e-commerce orders. - Assist customers with product selection, technical specifications, and usage guidance for a wide range of consumer electronics, including smartphones, smart home devices, laptops, and accessories. - Manage and resolve order-related issues such as delivery tracking, returns, exchanges, and refunds in accordance with company policy and e-commerce guidelines. - Troubleshoot basic technical issues related to consumer electronics products, escalating complex cases to the appropriate technical support teams when necessary. - Maintain accurate and thorough records of customer interactions, complaints, and resolutions using internal CRM and ticketing systems. - Provide proactive follow-up communication to ensure full customer satisfaction and a premium post-purchase experience for every consumer electronics buyer. - Stay continuously updated on the latest consumer electronics product launches, promotions, and policy changes to deliver informed and confident customer guidance. - Collaborate closely with cross-functional teams including logistics, technical support, and quality assurance to ensure smooth end-to-end customer journeys. - Native or fluent Dutch language proficiency (both spoken and written) is absolutely essential for this role. - A valid EU passport is mandatory for employment eligibility. - Previous experience in customer support, customer service, or a related client-facing role is highly advantageous, particularly within e-commerce or the consumer electronics sector. - Comfortable and confident navigating digital tools, e-commerce platforms, and CRM systems; a genuine enthusiasm for consumer electronics technology is a strong advantage. - Excellent communication and interpersonal skills with a customer-first mindset and a natural ability to handle challenging situations with professionalism and empathy. - Strong organisational skills with the ability to manage multiple queries simultaneously in a fast-paced, remote working environment. - A good working knowledge of English for internal communication and training purposes is preferred. ### What We Offer - Competitive Monthly Salary reflective of your skills and experience in the consumer electronics support field. - Fully Paid Relocation Package, including round-trip flight, airport transfer, and hotel accommodation to ensure your move to Greece is effortless and stress-free. - Monthly Performance Bonus rewarding your dedication, quality of service, and individual results. - 2 Extra Salaries…