Dutch Customer Support Specialist | Automotive Industry - Work Remote In Greece

### Dutch Customer Support Specialist | Automotive Industry ### About Mercier Consultancy Group Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a strong presence across Europe and a deep commitment to candidate success, we pride ourselves on delivering tailored staffing solutions that create lasting careers. At Mercier Consultancy Group, we don't just find you a job — we help you build a future. ### Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Customer Support Specialist | Automotive Industry position in Greece, offered on a fully remote basis for candidates residing within the country. This is a career-defining role for Dutch-speaking professionals who are passionate about delivering exceptional customer experiences within the dynamic and fast-paced automotive sector. If you are seeking Dutch-speaking jobs that combine professional growth, industry prestige, and the unmatched lifestyle that Greece has to offer, this is the opportunity you have been waiting for. ### Key Responsibilities - Serve as the primary point of contact for Dutch-speaking customers, addressing inquiries related to automotive products, services, warranties, and dealership support with professionalism and efficiency. - Provide accurate and timely information regarding vehicle specifications, maintenance schedules, recall notices, and aftersales support in fluent Dutch. - Manage and resolve customer complaints and escalations related to automotive purchases, leasing agreements, and service centre experiences, ensuring full customer satisfaction. - Coordinate with internal automotive teams, dealerships, and third-party service providers to facilitate seamless customer experiences and issue resolution. - Accurately log all customer interactions, case details, and resolution outcomes within the CRM system, maintaining the highest standards of data integrity. - Stay up to date with the latest developments in automotive products, industry regulations, and company policies to provide knowledgeable, informed support at all times. - Proactively identify trends in customer feedback and report insights to the team leader to support continuous service improvement within the automotive department. - Collaborate with cross-functional teams to support promotional campaigns, product launches, and customer retention initiatives relevant to the automotive industry. - Native or fluent Dutch language skills, both spoken and written, are essential for this role — this is a non-negotiable requirement for all applicants. - Valid EU passport or equivalent documentation confirming the legal right to work within the European Union (mandatory). - Previous experience in customer support, customer service, or client relations is strongly preferred; experience within the automotive industry is a distinct advantage. - Strong communication, active listening, and problem-solving skills with a customer-first mindset and a professional, empathetic approach. - Comfortable working remotely with a reliable internet connection, a quiet working environment, and the discipline to manage time and priorities independently. - Proficiency in using CRM platforms, ticketing systems, and standard office productivity tools; ability to learn new software quickly in an automotive support environment. - A good command of English is beneficial for internal communications and team collaboration with Mercier Consultancy Group's international workforce. ### What We Offer - Competitive Monthly Salary reflective of your experience and expertise in Dutch-speaking customer support within the automotive sector. - Fully Paid Training Programme to ensure you are fully equipped with the automotive product knowledge and customer service tools needed to excel in this role. - Comprehensive Heal…