Dutch Customer Advisor for Smart Home & Appliances - Work Remote In Greece

### Dutch Customer Advisor for Smart Home & Appliances ### About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and BPO firms, connecting top-tier talent with world-class employers across a wide range of industries. With a proven track record of delivering tailored staffing solutions and a deep commitment to candidate success, we operate with integrity, precision, and a genuinely personal approach. At Mercier Consultancy Group, we don't just fill positions — we build careers and open doors to extraordinary opportunities across the globe. ### Job Overview Mercier Consultancy Group is currently seeking a talented and motivated Dutch Customer Advisor for Smart Home & Appliances to join a leading consumer electronics brand operating remotely within Greece. This is an exceptional opportunity for Dutch-speaking professionals to provide outstanding customer support in the fast-evolving world of smart home technology and connected consumer appliances. If you are passionate about consumer electronics, thrive in a customer-facing environment, and are looking for Dutch-speaking jobs that offer real career development and a premium benefits package, this Dutch Customer Advisor for Smart Home & Appliances position in Greece could be your perfect next step. ### Key Responsibilities - Deliver high-quality customer support in Dutch via phone, email, and live chat for a portfolio of smart home devices and household appliances within the consumer electronics sector. - Assist Dutch-speaking customers with product enquiries, technical troubleshooting, setup guidance, and usage advice for smart home systems and connected appliances. - Accurately diagnose and resolve customer issues related to consumer electronics products, escalating complex technical cases to the appropriate specialist teams when necessary. - Guide customers through warranty claims, product returns, and after-sales service processes in line with company policies and consumer electronics industry standards. - Maintain thorough and accurate records of all customer interactions, feedback, and resolutions using the company's CRM platform. - Proactively stay informed about the latest product releases, firmware updates, and innovations in the smart home and consumer appliances market to ensure advice is always current and accurate. - Identify opportunities to enhance the customer experience and contribute constructive feedback to internal quality improvement initiatives. - Consistently meet or exceed individual and team KPIs, including customer satisfaction scores, first-contact resolution rates, and response time targets. - Native or fluent Dutch language skills (both spoken and written) are absolutely essential for this role. - Valid EU passport or EU citizenship (mandatory requirement). - A good command of English for internal communications, training, and reporting purposes. - Previous experience in customer service, technical support, or a related field — ideally within the consumer electronics, smart home, or technology industry — is highly advantageous. - Strong problem-solving abilities, a tech-savvy mindset, and a genuine enthusiasm for smart home technology and consumer appliances. - Excellent interpersonal and communication skills, with a professional and empathetic approach to customer interactions. - Ability to work independently in a remote environment, demonstrating strong time management, reliability, and self-motivation. ### What We Offer - Competitive Monthly Salary reflecting your skills and experience in the consumer electronics support sector. - Monthly Performance Bonus rewarding your dedication, results, and commitment to excellence. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a significant and highly valued financial benefit. - Fully Paid Relocation Package including return flight to Greece, airport transfer, and hotel accommodation to get you settled comfortabl…