Dual Rate Field Training Officer

**Job Summary**: The Dual Rate Field Training Officer (FTO) serves as both a frontline Guest Safety Officer (GSO) and a critical leader in training and development within the Gaming Security team. This role is responsible for ensuring a safe, welcoming, and service-driven environment while elevating team performance through structured training, coaching, and reinforcement of operational standards. In partnership with Security Leadership, the FTO identifies training needs, develops and delivers impactful learning experiences, and supports the onboarding and ongoing development of team members. This role plays a key part in shaping team culture by modeling service excellence, accountability, and alignment with Harrah’s Northern California values. **Qualifications**: - High school diploma or equivalent required - Minimum of one (1) year in a customer-facing or public safety role - Valid California Driver’s License with: - No suspensions - No DUI convictions - No more than two moving violations within the past three years - Strong interpersonal and communication skills with the ability to influence and coach others - Ability to make sound, timely decisions in high-pressure situations - Strong observational and report-writing skills - Must be able to obtain Alcohol Awareness, First Aid, and CPR certifications - Ability to work independently and collaboratively in a fast-paced environment - Availability to work all shifts, including weekends and holidays - Ability to stand, walk, or sit for extended periods throughout the shift - Ability to work indoors and outdoors in varying temperatures (10°F to 115°F) - Ability to lift up to 60 pounds; push/pull up to 150 pounds - Ability to physically restrain individuals when necessary - Ability to respond quickly and effectively in emergency or high-stress situations - Ability to work in environments with smoke, noise, bright lights, and dust - Must be able to stoop, bend, jump, twist, crouch, grip, carry heavy loads, and maneuver quickly on level surfaces, as well as up and down stairs. - Responds to visual and aural cues. - Must be able to read, write, speak, and understand English. **Commitment to Our Values** As a frontline leader and trainer, the Field Training Officer plays a critical role in teaching, reinforcing, and modeling Harrah’s Northern California service culture. This includes actively coaching team members on how to bring our service pillars to life in every interaction. **Blaze the Trail** - Identify opportunities to improve safety, service, and operational effectiveness - Encourage innovation and continuous improvement through coaching and feedback - Reinforce accountability by setting clear expectations and modeling initiative **All-In on Service** - Train and coach GSOs to deliver safe, positive, and memorable guest experiences - Reinforce proactive service behaviors, including anticipation of guest needs and timely resolution of concerns - Ensure team members consistently demonstrate care, professionalism, and guest-first thinking **Together We Win** - Foster collaboration across departments to support a seamless guest experience - Reinforce teamwork by supporting peers, especially during high-demand periods - Promote a culture of respect, communication, and shared accountability for safety and service excellence **Everyone Greets Everyone (EGE) Expectation** All team members are expected to uphold our commitment to a warm, welcoming, and service-focused environment by following the Everyone Greets Everyone (EGE) standard. This standard reflects our dedication to hospitality, teamwork, and creating a positive experience for all guests and team members. Under the EGE policy, team members will: - Acknowledge every guest and fellow team member within 10 feet with a welcoming gesture such as a smile or nod. - Offer a friendly verbal greeting when within 5 feet. - Remain attentive and aware of their surroundings by keeping their head up and actively looking for opportunities…