DSHS ESA Public Benefits Specialist 1-3

**DSHS ESA - Public Benefits Specialist 1-3** The [Economic Services Administration](https://www.dshs.wa.gov/ESA) (ESA) [Community Service Division](https://www.dshs.wa.gov/esa/online-community-services-office-cso) (CSD) is hiring for multiple Public Benefits Specialist within our Statewide Customer Service Contact Center NW Geo Team, with training provided to join their team. These exciting opportunities involve working in person and over the phone.. When you work for DSHS CSD, your compassion shows at work every day, helping the lives of your fellow Washingtonians. This full-time career can be a gateway to a rewarding profession in public service. We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. This position may be eligible for hybrid telework. In the beginning the incumbent will be in the office full time. After training is complete, and based on successful progression, the incumbent may be eligible for hybrid telework. Snohomish County employees are eligible to receive an Orca Card for transportation needs. Those hired into the Public Benefits Specialist 1-3 training plan with ESA CSD can expect a minimum monthly salary of $4,517 (Range 43, Step G). This salary will increase as the employee successfully progresses in their training. Projected timelines and ranges for this progression are shown below. **Salary Progression in Training Steps:** - [Public Benefits Specialist 1](https://ofm.wa.gov/hr-policies/compensation-job-classes/job-classes-salaries/listing/specifications/1346/): $4,517.00 Step G – $5,111.00 Step L (6 months) - [Public Benefits Specialist 2](https://ofm.wa.gov/hr-policies/compensation-job-classes/job-classes-salaries/listing/specifications/1345/): $4,746.00 Step D – $5,506.00 Step L (6 months) - [Public Benefits Specialist 3](https://ofm.wa.gov/hr-policies/compensation-job-classes/job-classes-salaries/listing/specifications/1344/): $5,240.00 Step E – $5,928.00 Step L We look forward to welcoming dedicated people who meet the minimum requirements listed below and are eager to make a difference. See why others like you have chosen a career with us: As a Public Benefits Specialist, you will help people applying for public assistance services through face-to-face interactions and over the phone. You'll determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties. You will also process applications received online and process all case actions using the appropriate computer programs. **Some of what you will do:** - Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs. - Conduct intensive interviews and independently determine eligibility. - Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances. - Process all applications and case actions in accordance with federal and state requirements based on household income and size. - Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients. **How you'll grow** A career in public service can be demanding yet rewarding. Your customers come from diverse backgrounds and speak many languages. There is a lot to learn, and classroom training is a big part of the beginning. We'll be with you every step of the way. **We're looking for applicants who have the education and/or experience as listed below:** - Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims (College education…