Driver Experience Advisor - Dedicated & Expedited

The Driver Experience Advisor is a foundational relationship builder and operational coach responsible for managing an assigned driver population and executing retention strategies. This role focuses on building trust, conducting structured coaching conversations, identifying retention risks, and supporting drivers in achieving operational and financial success. **Essential Duties:** - Driver Engagement & Coaching - Build strong relationships by understanding drivers’ personal goals, family priorities, and work preferences - Conduct regular one-on-one check-ins to address satisfaction, performance, and retention risk - Collaborate with Driver Leaders to proactively address concerns (miles, home time, pay, equipment) - Serve as liaison between drivers and departments including Recruiting, Safety, Payroll, and Maintenance - Monitor engagement platforms for feedback trends and act on actionable insights - Deliver coaching interventions for service, safety, and performance gaps (especially bottom 20%) - Facilitate smooth transitions during fleet changes and ensure continuity of driver history **Business & Operational Support** - Act as a business coach for lease-purchase drivers, providing guidance on: - Lease structure and expectations - Weekly financial planning and forecasting - Fuel optimization and maintenance planning - Tax planning (via ATBS or CPA referrals) - Analyze driver performance data to identify improvement opportunities - Promote internal tools and learning resources (e.g., Luma) - Manage at-risk tickets within the Driver Connect Module **Performance & Retention Strategy:** - Track and manage key metrics: - Bonus eligibility - Production (miles per week) - Safety performance and incidents - Preventable accidents - Driver satisfaction feedback - Maintain at-risk driver logs in AS400 and resolve issues through collaboration - Conduct root cause analysis on disengagement and turnover - Participate in weekly retention meetings and escalate critical risks - Support fleet performance goals: - Reduce turnover to <90% - Increase miles per truck to 2,500/week - Improve safety outcomes - Increase bonus qualification rates **Team & Process Improvement** - Partner with Driver Experience and Operations teams to improve the driver journey - Identify and resolve systemic issues (communication gaps, payroll errors, maintenance delays) - Support change initiatives (pay models, technology rollouts) - Provide frontline insights to leadership - Participate in continuous improvement projects **Driver Mentor & Ambassador Program Management** - Administer the OTR Driver Mentor & Ambassador Program - Maintain program documentation, SOPs, and mentor assignment tracking - Partner with leadership to identify, screen, and onboard mentors - Ensure mentors are trained on expectations, coaching skills, and compliance standards - Monitor mentor engagement, documentation, and contact cadence - Act as liaison for escalation of driver-related issues - Calculate and submit monthly mentor incentives for approval - Track program effectiveness and recommend improvements - Reinforce leadership behaviors aligned with company values - Ensure compliance with confidentiality, safety, and company policies **Schedule: Monday–Friday, 7am- 5pm with flexibility for after-hours support as needed** **Education & Experience:** - 1-2 years of experience in transportation or logistics, preferably with driver-facing responsibilities - Demonstrated strength in identifying root causes and applying structured problem-solving - Strong financial acumen, especially related to small business or lease-purchase operations - High emotional intelligence with the ability to coach, persuade, and resolve conflict - Proficiency in Microsoft Office Suite, AS400, and transportation tools (e.g., Geotab, engagement software platforms, and DriverConnect) - Excellent verbal and written communication skills - Bachelor’s degree in business, Transportation, or a related field preferred **Co…