Driver & Identification Service Center Consultant - Burlington

Are youpassionate about helping people and want a career that directly impacts the safety and mobility of Iowans? If so, this role is for you! You can step into a position where your leadership and service make a real difference every day as a **Driver & Identification Service Center Consultant**. With every interaction you have, you will contribute to our mission of *Making Lives Better Through Transportation* and our five core values: *Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception*. As a **Service Center** **Consultant**, you’ll guide customers through the licensing process, conduct drive tests, and serve as a trusted resource for both the public and your team through the following responsibilities: - **Support the supervisor** with daily team coordination and workflow efficiency. - **Serve as a key customer contact** by answering questions, issuing licenses/IDs, and conducting drive tests. - **Apply expert knowledge of eligibility requirements, licensing standards, and REAL ID** rules to verify identity and issue credentials. - **Administer and score all driving examinations**, including motorcycle, car, truck, passenger, and CDL pre-trip, skills, and road tests. - **Review state and federal records** to determine issuance decisions and conduct required re-examinations. - **Assist and strengthen the team** through training, mentoring, and sharing procedural expertise. **Work Conditions**: When administering drive tests, you’ll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided. **Hours:**Monday through Friday, 8:00 AM to 4:30 PM; Occasional in-state travel will be expected, along with reporting to various locations as needed. **As a State of Iowa employee, you will be eligible for the following benefits:** - Competitive pay and benefits package including health, dental, flexible spending, and life insurance - Insurance benefits start the first month following 30 days of employment, and costs can be reviewed [here.](https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview) - Opportunities for professional growth and development. - Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year. - Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match - Optional 401A plan with employer contributions. - Employee Discount Programs from a variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial). We encourage you to learn more about the State of Iowa Employee Benefits and costs at the [State of Iowa Employee Benefits Website](https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees)! **Requirements:** - Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, and driver's license (minimum of an operator's license) and must pass federal and local name-based and Fingerprint criminal history background checks. - After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required. Training classes and time will be provided upon hiring. **NOTICE: This position is covered under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.** **You have the freedom to flourish in Iowa – Apply now!** The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection proces…