Drive Thru Ambassador - Concord - FT

# *Job Objective:* To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment***.*** This position reports to the Store Manager who evaluates performance annually. In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. ## *Essential Job Functions:* - Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience. - Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale. - Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries. - Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance. - Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management. - Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow. - Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment. - Other duties as assigned by supervisor. ## *Required Education and Skills:* - Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience. - Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions. - Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines. - Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items. - Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment. - Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization. - Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors. ## *Qualifications:* - Authorized to work in the United States. - Flexible availability. - Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs. - Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.