Dog Wellness Advocate

Responsive recruiter **Perks and Benefits:** - Direct career growth path to Management positions (Ass. Manager, Manager) and additional options - Competitive hourly base pay, plus tips; sales bonuses - Medical, dental, and vision insurance benefits - Merit-based pay increases - Complimentary service membership **About the Position:** The Dog Wellness Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. **This position requires:** - Sales experience and confidence (membership sales are highly valued!) - Customer service experience (retail, restaurant) - Computer/ Technology proficiency - A passion for dogs and dog health & wellness! - Reliable transportation - Willingness to work in a smoke-free environment **Who We Are Looking For:** We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Dog Wellness Advocate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! **Tasks:** - Drive membership sales through health and wellness education - Drive key performance indicators – average ticket price and rebook ratio – through memberships, service - add-ons, and retail sales - Develop membership leads; Follow up with potential members - Answer phone calls, schedule customer appointments, manage customer profiles and records - Manage cash drawer – responsible for daily cash handling - Manage customer expectations; Resolve customer concerns; Retain memberships - Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable - Perform other tasks and duties as assigned by the Scenter Manager **Skills and Abilities:** - Confidence in selling services and products - Ability to connect with customers (both canine and human!) and provide outstanding customer service - Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services - Effective communication with team members and dog parents (in person and on the phone) - Independently solve problems using Scenthound values and culture as a guide - Attention to detail - Time-management; Scheduling appointments efficiently - Accountability; hold oneself and others to Scenthound standards The Dog Wellness Advocate pay range for this position is from $19 to $24 per hour. The exact rate of pay will be based on experience level, tips, and monthly bonuses dependent predetermined metrics. Compensation: $19.00 - $24.00 per hour