Document Exam Operations Manager - Global Trades

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. ## **Job Description** # **Shape your future – and ours** At U.S. Bank, we're committed to helping our customers and businesses thrive through expertise, innovation, and operational excellence. We're seeking an experienced **Operations Manager** to lead a critical function within our **Global Trade and Standby Services (GTSS)** organization. This role oversees the **Document Examination (DOC EXAM)** team within Trade Finance, ensuring the accurate review and processing of documents associated with international letters of credit. As a leader, you'll drive operational performance, build a strong team culture, and partner across the business to deliver exceptional service while maintaining compliance with international trade standards. **What You'll Do** As an Operations Manager, you will: - Lead a team of approximately **10–12 document examination specialists** responsible for reviewing trade finance documents against letters of credit. - Co-manage a broader organization of **25–30 employees** alongside peer leaders while ensuring consistency and operational effectiveness across the function. - Drive service quality, productivity, risk management, and regulatory compliance within a complex operational environment. - Coach, develop, and motivate employees by setting clear expectations, providing ongoing feedback, and fostering accountability and professional growth. - Collaborate with internal partners to improve operational processes, enhance efficiencies, and support strategic business initiatives. - Serve as a key leader and subject matter resource within the Trade Finance organization, helping shape long-term operational success. **Why This Role Is Exciting** - Lead a highly specialized team that plays an essential role in global trade transactions. - Join a collaborative leadership group responsible for shaping the future of the Document Examination function. - Influence operational strategy, process improvements, and employee development within a critical business area. - Work with industry professionals in a complex and rewarding trade finance environment. - Opportunity to make a long-term impact while building a meaningful career with U.S. Bank. **Location & Schedule** - Hybrid 3+ days in Charlotte - Monday - Friday 8am - 5pm local time **What We're Looking For** The ideal candidate is a strategic, people-focused operations leader who combines trade finance expertise with a strong record of team leadership. ***Basic Qualifications*** - Bachelor’s degree, or equivalent work experience - Typically eight or more years of relevant experience - Prior experience leading and developing teams in an operations environment ***Preferred Skills/Experience*** - Experience in **Trade Finance**, including knowledge of **Letters of Credit** and document examination processes. - Understanding of international trade standards and operational risk considerations. - Demonstrated success managing complex operations and multiple priorities simultaneously. - Strong leadership, organizational, and project management capabilities. - Ability to think strategically while driving day-to-day execution and operational excellence. ***Location Expectations*** This role requires working from a U.S. Bank location three (3) or more days per week. # If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our [disability accommodations for applicants]…