Dock & Door Mechanic - Field Service

**Dock & Door Service Mechanic** **Compensation Range:** $27 - $34/hour + $2,000 Sign-on Bonus **WHY JOIN TEAM TOWLIFT?** - We are a 3rd generation family-owned company. - Core values shape our culture and drive us to deliver the best for our employees and customers. We uphold a culture of: - Positivity - Teamwork - Self-development - Integrity - Community service - Safety - We offer paid-on-the-job training, development and advancement opportunities from Certified Dealer Trainers. **JOB SUMMARY** Dock & Door Technician is responsible for the diagnosis and repair of loading docks, industrial doors, high-speed doors, compactors, balers, and other warehouse equipment at our customer locations. The Dock & Door Technician will be provided a company service truck with parts inventory to provide repairs. **ESSENTIAL FUNCTIONS** - Answers phone calls from technicians and customers, providing technical support to fix issues. - Diagnoses and troubleshoots customer breakdowns; provides proper repairs to minimize equipment downtime and initiates estimates for repairs on site. - Performs routine scheduled maintenance including, but not limited to, standard inspections, repairing and replacing defective parts, lubricating parts, and repairing electrical equipment. - Perform planned maintenance services and breakdown repairs. - Maintain a company service vehicle and parts inventory. - Ability to work in various heights and confined spaces. - Ability to work safely on a ladder. - Perform in a team environment. - Reports any safety violations or incidents to the dispatcher/supervisor immediately. - Must be dependable, punctual, and able to maintain a good attendance record. - Maintains professionalism on the job at all times. - Is reliable and punctual in reporting for work as scheduled. - Maintain positive customer relations and approach all situations in a tactful and professional manner. - Other duties as assigned. **POSITION QUALIFICATIONS** **EDUCATION** - High School Diploma or equivalent. Vocational or technical training preferred. **EXPERIENCE** - Minimum of 3 years of maintenance and repair experience in a service technician role, preferably within the material handling industry. Experience installing, servicing, and maintaining commercial dock equipment and overhead door systems is strongly preferred. - Other maintenance experience will be considered (military, automotive/diesel, building maintenance, etc.) - Comprehensive knowledge of electrical ac/dc systems up to 480 volts, hydraulic, and mechanical operations. - Welding experience is preferred. - Ability to operate forklifts and scissor lifts. - Dock leveler and roll-up door experience preferred. - Additional training will be provided. **ADDITIONAL REQUIREMENTS** - Have a valid driver’s license and a safe driving record. Ability to tow a trailer preferred. - Occasional overnight traveling may be required. Some weekends and after-hours work may be required. - Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner. - Basic computer knowledge. **BENEFITS** - All shifts Monday - Friday 7:00 am - 3:30 pm - $2,000 sign-on bonus and referral bonus opportunities - Competitive pay - Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing. Opportunity to earn monthly premium discounts. - PTO and sick time in the first year, and 10 paid company holidays. - Tool loan program - Annual Boot, Safety Glasses, and Gym Reimbursement Programs - Company provided: - For Field Technicians - Modern service van: Including fuel card and maintenance - Laundered uniforms - Technology: iPad, laptop, and iPhone - Specialized tools - PPE - And so many more perks when you join the Towlift team! *Towlift is an equal opportunity employer, all applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, na…