DME/Orthopedic Technologist - Dallas - Texas Orthopaedic Associates

| **Job Summary:** Under general supervision, the Orthopaedic Technologist/Durable Medical Equipment (DME) Technician assists physicians with care and treatment of orthopedic patients prescribed a DME product. This position properly fits and applies braces, crutches, casts, and other orthopedic soft goods. The position maintains/oversees clean and well-stocked DME inventory areas. Position may assist in obtaining pre-certification and authorization of products. | | --- | | **Key Functions:** Patient Care and Counseling: Provide education to patients on the application, use, care and expected outcome for products as indicated by the physician instructions and manufacturer recommendations. Perform patient scheduling for custom products, education, order processing, delivery and call backs. Ensure that all necessary documentation is obtained as it relates to payer requirements, standard operating procedures and compliance guidelines. Follow procedures to minimize insurance denials and maximize revenues (pre-authorization for designated items and all Work Comp, PRP for patient’s responsibility). Printing Athena Reports and comparing to TOA’s reports/inventory Provides excellent customer service to patients by listening and appropriately serving patients. Contribute to an overall positive work atmosphere through actions and attitude. Relays relevant information to the appropriate internal staff. Assist physician/physician assistant with documenting and ensuring that all services ordered are coded in the E.H.R. and/or on patient superbill. Participate in office meetings and educational activities. Maintain work area in neat and orderly manner. Comply with HIPAA procedures. Other duties as assigned. All employees have a responsibility to comply with our organization’s policies and procedures and code of conduct. | | **Supervisory Responsibilities:** None | | | | | | | --- | --- | | | | | **Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. | | --- | | **Education/Experience:** High School Diploma, general education degree (GED), or certification from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience. | **Knowledge, Skills, Abilities, and Other Characteristics:** To perform this job successfully, an individual should demonstrate the following competencies: - *Customer Focus* – The ability to demonstrate concern for satisfying one’s customers. - *Teamwork* – The ability and desire to work cooperatively with others on a team and the ability to demonstrate interest, skill, and success in getting groups to learn to work together. - *Attention to Communication* – The ability to ensure that information is passed on to others who should be kept informed. - *Business and Industry Focus* – The ability to effectively apply industry knowledge that supports the business. - *Ethics* – The ability to treat people with respect, inspire trust in others, work ethically and with integrity, maintain strict confidentiality with patient and employee information, while upholding organizational values. - *Language Skills* – Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. - *Mathematical Skills* – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. - *Reasoning Ability* – Ability to apply common sense understanding t…