DISTRICT RECEPTIONIST (Bilingual/Biliterate Spanish)

**THIS POSITION IS OPEN COMPETITIVE AND PROMOTIONAL TO BOTH INTERNAL AND EXTERNAL CANDIDATES** **Vacancies: 1Hours: 8 Hours/Day (Monday-Friday: 7:30AM-4:00PM)Months: 12** **Eligibility Lists: Two lists will be created from this recruitment, one internal promotional and one external** **BASIC FUNCTION:** Under the direction of the Superintendent or designee, represents the District positively by providing exceptional customer service, communication, and assistance to all those in contact at reception; operates a centralized telephone system at the District office; greets and assists District office visitors; receives, sorts, and distributes incoming, outgoing, and internal mail and correspondence; assists in the coordination, posting, and monitoring of District communications across social media platforms, District websites, and digital marquee systems to support timely and accurate dissemination of information. **DISTINGUISHING CHARACTERISTICS:** District Receptionist is distinguished from other office support classifications in that the incumbent is assigned to the District office and supports Districtwide communications on digital platforms upholding messaging consistent with District policies and branding standards.Represents the District positively by providing exceptional customer service, communication, and assistance to all those in contact at reception; utilizes welcoming non-verbal and verbal cues; provides attentive service by anticipating the needs of individuals. Greets and assists parents, students, and other visitors providing general information regarding District programs, events, and services; screens and directs visitors to appropriate District departments, school sites, and personnel. Supports development, posting, and monitoring of District communications across social media accounts, website platform, school web pages, and digital marquee systems. Creates and schedules approved content, announcements, and event highlights ensuring branding, accuracy, and compliance with District messaging guidelines; assists with translation of bilingual content development; responds to basic public messages and comments following District protocols. Monitors community online engagement and flags concerns for supervisor review. Operates a centralized telephone system, directing calls to appropriate personnel; receives and delivers messages; provides general information and assistance to callers as needed. Assures visitors of the District office adhere to check-in procedures; verifies employees have employee identification card. Maintains electronic calendar of reservations and meetings for the District office meeting rooms; prepares and distributes room reservation reports to appropriate parties; posts reservation schedule on each meeting room reserved. Receives, sorts, and distributes incoming, outgoing, and internal mail and correspondence; assists other staff in preparing bulk mailings. Prepares and maintains a variety of materials including forms, memoranda, queries, reports, and records. Performs general clerical support duties including filing, scanning, duplicating, typing, assembling, and distributing a variety of materials; inputs a variety of information into computer databases. Operates a variety of office equipment and software including a computer, copier, telephone systems, and social media applications. Maintains confidentiality of sensitive and privileged information. Maintains lobby area in a clean and orderly condition; organizes and updates posted materials. Trains relief staff in operation of the telephone console and reception duties. Will attend meetings and in-service trainings as assigned. Performs related duties as assigned. Any combination of experience, education, and training that would likely provide the required knowledge and abilities is qualifying. A typical combination would be the following: **EDUCATION:** Graduation from high school supplemented by course work in business or closely rela…