District Manager

he District Manager is responsible for Driving Sales & Profits, Employee Retention & Engagement, and Overall Customer Experience through Flawless Execution of Company Initiatives, Purposeful Store Visits designed to educate and hold Store Teams accountable for company priorities and a focus on delivering a great Customer Experience through Great Looking Stores and Knowledgeable Associates. District Managers understand the requirement to know everything HQ asks of Stores, having read all memos, directives, initiatives, etc. The District Manager ensures every member of their leadership team is aware of required tasks and helps their teams prioritize. The District Manager understands when and how to delegate, how to address problems in their stores and how to develop and follow up on meaningful action plans. The District Manager is a student of their business and embraces all tools and resources provided them to understand individual businesses across their stores and, through that understanding, how to positively impact business performance. The DM is the voice for their stores and customers, understanding how to effectively communicate the needs of their customer and teams in product, tools, and people to HQ Business Partners, including Director of Stores. The DM does not leave a store with a problem unresolved. They have a heightened sense of urgency and help their teams understand the importance of today vs. pushing off to tomorrow. **DRIVES PERFORMANCE:** 1. **Delivers sales thru people** 1. Succession Plans established for all key positions; candidate readied for any open positions 2. Talent Management process in place, tapping into Management Strengths 3. Fully Staffed and Trained Store Teams 4. Coaches and Develops team for the next level 5. Motivates and Reinforces positive environment; a culture of recognition 6. Continuous evaluation 7. Responsible for Achieving Sales and Payroll Goals 2. **Delivers sales thru product & presentation** 1. Teaches and trains merchandise standards 2. Complete review of current direction, holding teams accountable with clear follow up 3. Identifies deficiencies, corrects immediately and retrains as needed 4. Works with SM on opportunities to maximize sales, utilizing reports and market knowledge 5. Evaluates presentation on every visit and provides store with feedback; good or bad 6. Ensures timely execution of all instructions; company memos or directives 7. Develops method for validating that all stores have executed company initiatives 8. Communicates any and all product needs to HQ Buying Team on all Store Visits **COMPLIANCE IN OPERATIONS & LOSS PREVENTION:** 1. **Monitor Operational and Loss Prevention Policies and Procedures** 1. Ensures every store has a clear understanding of the tie between service and shrink 2. Trains to Operational and LP Standards 3. Enforces philosophy of customer engagement at all times 4. Creates a “zero tolerance” culture for shrink; ensures all teams are aware and focused 5. Reviews operational and loss prevention standards to ensure compliance **CORE RESPONSIBILITIES:** 1. **Field Representative** 1. Communicates regularly to HQ any Product, Process, or People needs during store visits 2. Takes detailed notes and actions in the moment, does not put off things for another day 2. **Company Ambassador** 1. Maintains a very determined focus on exceeding Customer Expectations, personally and of their teams 2. Represents oneself in a professional manner in all business activities 3. Wears company product and ensures stores do similarly 4. Advocates on behalf of the company at all times 5. Always leads by example 3. **Company Profit Partner** 1. Responsible for achieving desired shrinkage goals in all stores 2. Monitors all controllable expenses; payroll and supplies 3. Follows company directives regarding Matrix Max payroll plans/controls 4. Maintains physical plant, expects and delivers a clean, well maintained set of stores 5. Follows and practice safety gu…