Dispatcher / Scheduler

https://www.hallsplumbing.net/Dedicated to Quality Service! A Local Plumbing Team You Can Trust! #### Yellowstone Local is proud to represent Hall's Plumbing, an industry leader in residential and commercial plumbing services. You’re the one who keeps the day moving, the team aligned, and every customer taken care of without missing a beat. ### **What’s in it for You?** - Hourly pay: $25 to $35 per hour based on experience - Full-time employment with consistent scheduling and a steady workload - Typical schedule: Monday through Friday, 8:00 AM to 5:00 PM - 40 to 50 hours per week with steady workload - Company-paid medical, dental, and vision coverage - Stable, full-time position with an established plumbing company ### **Why You’ll Love It Here** - Work with a team that values organization, communication, and follow-through - Be part of a company known for dependable service and strong community reputation - Clear expectations and a structured workflow using ServiceTitan - Your role directly impacts customer satisfaction and daily success - Supportive environment where your coordination skills are respected and relied on ### **Your New Role** - Answer inbound customer calls and gather accurate service details in Woodland, CA - Schedule plumbing service appointments using ServiceTitan - Dispatch technicians based on availability, skill set, location, and job urgency - Handle same-day and emergency service requests with efficiency and accuracy - Monitor technician routes, job progress, and arrival times throughout the day - Communicate schedule updates and changes with technicians in real time - Maintain detailed job notes, customer records, and appointment logs - Deliver professional, friendly, and solution-focused customer service on every interaction Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. * * * - 2+ years of dispatching or scheduling experience specifically within a service plumbing environment - Experience using ServiceTitan is required - High school diploma or equivalent - Strong multitasking and organizational skills in a fast-paced environment - Clear and professional communication skills, both written and verbal - Ability to prioritize urgent and same-day service calls effectively - Comfortable using scheduling software and maintaining accurate digital records Hall's Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red