Dispatcher-Router

**Stericycle is now part of WM.** To learn more about WM's acquisition of Stericycle, [**CLICK HERE**](https://investors.wm.com/news-releases/news-release-details/wm-completes-acquisition-stericycle "https://investors.wm.com/news-releases/news-release-details/wm-completes-acquisition-stericycle") to read the press release. **Pay Rate:** $28.50 per hour. Paid weekly. **Shift:** Monday-Friday, 9:00 AM to 5:30 PM **What is the value of a WM job?** The value of a WM job is **more than a paycheck**. It’s a way to create opportunities for you and your family. **We Are Stable:** Our WM team is home every day, and our team members perform essential and meaningful work. **We Are Committed to Growth:** Annual Education Assistance Benefit available for team members. **We Are Investing in You:** Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more! **Who are we? #WeAreWM** *Ready to roll with us?* Click Apply to join the WM (formerly Waste Management) team today I. Job Summary Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service. II. Essential Duties and Responsibilities - Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops. - Provides highest level of customer service to all customers in line with Customer 1st objectives. - Monitor, process, and escalate SFDC cases to supervisor. - Assist walk-in customers. - Assist drivers with problems/issues as issues arise (during the day or at the end of the route). - Reviews driver’s paperwork and files paperwork. - Review and updates routes, new customers based on daily communication, reroutes existing customers as required. - Ensures that routes are balanced daily. - Assists Trans Supervisor/Manager as needed/directed. - Update SAP data / notes. - Communicate performance standards and objectives. - Keep staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings. - Always maintains a safe and compliant workplace. - In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, to prevent accidents or injuries. - Perform other duties and responsibilities, as assigned. III. Qualifications A. Required Qualifications - High School Diploma or equivalent. - 2 years’ experience, preferably in Transportation, Logistics, Routing and Customer Service. B. Preferred Qualifications - Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Teams). - Driver's License. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. **Pay:** The expected base pay rate for this office/on-site position is $28.50 per hour. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and m…