Dispatcher/Radio Controller- Relief (Full-Time)

POSITION OVERVIEW: This position is a safety-sensitive, first-line supervisory position in the Transportation Services Department. Work involves use of a computerized dispatch and radio control system and monitoring of the Transit Center operation. The employee is responsible for making decisions related to established policies, practices, and procedures to carry out the safe and efficient operations of Regional Transit Service. Work is performed under the direct supervision of the Manager of Transit Center Operations and the Manager of Dispatch. This position is associated with the Teamsters, Local 118 Collective Bargaining Unit. Starting wage rate in accordance with the Teamsters, Local 118 collective bargaining agreement: $28.81 SCHEDULE: Will be a floater assigned to cover any vacant Radio Control and Dispatch shifts that may arise. Must be available to work flexible days, shifts, hours. The employee will perform the following duties: Transit Center – Radio Control Perform all duties as a Radio Controller Communicate with other supervisory personnel such as Road Supervisors, Transit Center Monitor, and Transit Center (Road) Supervisors to execute efficient system operation Operate Radio and Cad/AVL system software and equipment. Ensures the proper use of radios, MDTs, Fare Boxes by operators through monitoring and assistance. Receive information and trouble calls. Manage the operators and assist with problems: i.e., delays, breakdowns, accidents, etc. Relay information to other sources when problems exist outside the jurisdiction of the radio controller. Coordinate movement of buses through the service area, relay data to operators when conditions warrant it, i.e., inclement weather, blockades, etc. Use judgment when necessary to hold buses on schedule, relocate buses when necessary, requests and direct mechanical assistance, direct and advice operators. Constantly monitor emergency alarms as displayed on CRT screen. Maintain records and reports incidental to controlling of buses. Submit written reports of Bus Operators violations of Company policy and instruct and counsel as necessary. Monitors on time performance of operators. Dispatch appropriate supervision and police assistance in the event that an operator signals for emergency assistance. Notify appropriate company officials. Communicate with 911 for emergency vehicle blockages on bus routes and weather channel for weather updates. Observe and responds to facility alarms and security cameras on property grounds. Maintains sign-out log for keys, vehicles, and equipment. Understanding of collective Bargaining Agreement with ATU Local 282 Monitor Transit Center facility video Operate access control/life safety systems Coordinate incident response with Radio Control and Dispatch at RTS Communications with security and police detail 24/7 Monitor the flow of buses through the Transit Center Perform gate change assignments Communication with Transit Center Supervisors and Radio Controller at RTS Make announcements in Transit Center to inform customers of any changes to bus locations and/or any emergency notifications RTS Main Campus – Dispatch Knowledge of extra board work rules Responsible for assigning work and buses to Operators Manage the Extra Board Ensure Manpower coverage Control the slate/attendance, layoff book Assist with the quarterly operator pick and yearly vacations pick Monitoring phones and all absenteeism calls, sick, bereavement and time requested off Working with Trapeze, Yard Walker, and Route Match for Small Vehicle Operators Correct and sign time sheet completed by operators Work with the Bus Placer/Maintenance Department to ensure vehicle availability to make pullout Candidates Must Possess: High School Diploma or General Equivalency Diploma (GED) plus at least two (2) years' transit related experience Supervisory experience or commensurate educational training Good verbal and writing skills and a clear speaking voice Knowledge of routes and schedul…