Dispatcher

Dispatcher Pearl City, Hawaii About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services, including 3PL and 4PL managed services, multimodal and intermodal transportation, warehousing, trucking, Jones Act Ocean services, and customs brokerage. Our goal is to ensure goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. What started with a single client has grown into a dynamic and evolving organization focused on performance, precision, and long-term partnerships. What Sets Us Apart Our work is complex, fast-moving, and highly collaborative. Success at Odyssey requires individuals who operate with urgency, communicate effectively, take ownership, and work across teams to solve real business challenges. Our culture is grounded in five core values: Win Together Innovate Boldly Drive Results Customer Centric Guide with Care These values shape how we make decisions, support our customers, and show up for one another. At Odyssey, you are not simply joining a company—you are helping build what comes next. The Role Work Model: Onsite Work Schedule: Full-time, averaging 40 hours per week. Overtime may be required as scheduled. Travel Requirements: None Supervisory Responsibilities: No Reports to: Manager, Dispatch Summary / Primary Role Odyssey Logistics is seeking a Dispatcher to coordinate freight shipments throughout the island of Oahu and manage interisland shipments traveling to and from Oahu. The Dispatcher will communicate directly with drivers, customers, and internal operations teams to ensure pickups and deliveries are completed safely, professionally, efficiently, and on time. This role requires strong organizational skills, attention to detail, sound judgment, and the ability to resolve transportation issues in a fast-paced logistics environment. What You’ll Do As a Dispatcher, you will play an essential role in keeping freight moving efficiently while supporting drivers, customers, and internal operations teams. Dispatch and Route Coordination Dispatch and check in drivers throughout the workday. Assign drivers, tractors, trailers, and freight loads. Plan and manifest driver route sequences. Coordinate the movement of loads with dispatchers, warehouse personnel, and other operational teams. Monitor pickups and deliveries to help ensure shipments are completed on schedule. Adjust routes and assignments when delays, equipment issues, or operational changes occur. Freight Pickup and Delivery Support Receive and process customer freight pickup requests. Coordinate and schedule freight delivery appointments when required. Communicate shipment details, route instructions, and delivery requirements to drivers. Work with drivers to resolve pickup, delivery, routing, or customer-related concerns. Support the coordination of interisland freight moving to and from Oahu. Problem Resolution and Customer Service Troubleshoot Over, Short, and Damaged, or OS&D, freight issues. Follow established procedures for returned products, pallets, eastbound freight, and other shipment exceptions. Communicate professionally with customers, drivers, peers, and management. Respond promptly to changing priorities and operational challenges. Help identify practical solutions that support safe, timely, and profitable deliveries. Documentation and Compliance Ensure dispatch and transportation paperwork is completed accurately and on time. Maintain driver logs and Driver Vehicle Inspection Reports, or DVIRs. Update fuel, mileage, and driver hours-of-service records. Support compliance with Department of Transportation Hours of Service requirements. Enter and update customer shipment movements in TruckMate.…