DISPATCHER - Full Time

Do you thrive in an environment that is geared towards outstanding hospitality? Do you have a passion for being innovative and creative? Is hard work on your top list of ideals? Are you a steward of your working environment? Then read on… The Villages Community Development Districts (The District) tops the list of community development districts that continue to grow in one of the most scenic locations in Florida, The Villages. Our collective commitment to hospitality, innovation & creativity, hard work, and stewardship help employees thrive and excel in many fields within The District. An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence, and “drive” for accuracy to join our **Community Watch Department**. This position requires a solid background of advanced communication skills. The incumbent will enjoy a challenging atmosphere and be part of a productive team that supports The District and its surrounding community. The District is looking for an individual with a desire to utilize their cutting-edge skills in support of the Community Watch department. The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits. Do not pass up this opportunity to be a part of a positive, expanding organization. Competitive Benefits as a full-time employee of the District: - Medical Insurance (fully paid for employee single coverage) - Voluntary health benefits, including Dental and Vision Insurance - 401(a) Retirement Plan, with contributions funded by the District - 457(b) Retirement Plan, permitting employee pre-tax deferrals - Flexible Spending programs for both Medical and Dependent Care - Employee Assistance Program - Paid Time Off - Tuition Reimbursement - Public Service Loan Forgiveness Eligible - Tier 2 qualifying organization for The Villages Charter School **JOB SUMMARY** Under general direction of the Dispatch Supervisor, Dispatchers act as the “communications hub” by providing appropriate response and assistance to Community Watch Patrol Drivers, individuals requesting a wide variety of services, local law enforcement/public safety and other agencies. Dispatchers are responsible for coordinating and monitoring the status of their response efforts using radio communications, telephones and computer aided dispatch (CAD). This position is responsible for providing service to the Residents, Guests, and Customers of The District through the daily interaction with various District Departments and associated Public Safety and local law enforcement agencies. Work is usually independent within a team environment and requires critical thinking and problem-solving skills while always striving to have a positive outcome to all areas that are routinely addressed by the Dispatcher. This position may be required to serve in this capacity or in any other capacity, during emergency situations. **ESSENTIAL DUTIES AND RESPONSIBILITIES (Includes, but not limited to)** - Assists in answering the phones in a calm, professional and friendly manner so that callers’ concerns can be addressed positively and thereby defusing often agitated callers. - Receives and responds to emergency and non-emergency calls in a professional and friendly manner via radios, telephones, computer e-mails and computer aided dispatch (CAD). - Processes and evaluates information received, prioritizes calls and dispatches required units/resources in accordance with established Community Watch procedures. - Monitors and maintains status, location and activities of Community Watch personnel/resources via radio communications, telephone and CAD. - Makes calls for residents participating in the Adult Watch program and well-being checks. - Provides a wide variety of information for residents, guests and other callers. - Responds to and addresses citizen’s complaints per department guidelines, suspicious persons, solicitors, trespassing,…