Dispatcher

## Overview 📅 **Residential Trades** **Dispatcher** **Looking to grow your career in a fast-paced operations role?** **Apple Air** has an exciting opportunity for a **Dispatcher**! We’re seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication and coordination are **key**. In this role, you’ll play a vital part in supporting our service team by managing technician schedules, optimizing routes, and ensuring a seamless customer experience. **Apple Air** is known for innovation, excellence, and a strong commitment to both employees and customers. If you’re eager to make an impact, support a high-performing team, and build a stable, rewarding career with a company that values your success, this is the opportunity for **you!** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Responsibilities:** - **Coordinate Technician Scheduling:** Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics. - **Manage Real-Time Schedules:** Monitor technicians’ start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity. - **Route Optimization:** Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call. - **Communicate with Field Technicians:** Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines. - **Customer Service Support:** Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times. - **Maintain Workforce Availability:** Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations. - **Forecast Workload:** Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned. - **Follow-Up on Pending Work:** Monitor open work orders, follow up on recommended services, and coordinate job completion timelines. - **Parts Coordination:** Communicate with customers regarding parts availability and provide accurate updates on job status and delays. - **Problem Resolution:** Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow. **Qualifications:** - **Relevant Experience:** Prior experience in dispatching, scheduling, or operations (service industry preferred). - **Strong Organizational Skills:** Ability to manage multiple schedules, priorities, and tasks with high attention to detail. - **Effective Communication:** Strong verbal and written communication skills to interact with technicians, customers, and leadership. - **Problem-Solving Skills:** Ability to think critically, anticipate challenges, and make sound decisions under pressure. - **Technical Proficiency:** Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred). - **Team-Oriented Mindset:** Collaborative approach to supporting technicians and maintaining efficient day-to-day operations. **What We Offer:** - Medical, Dental, and Vision Insurance: Affordable, comprehensive coverage - 401(K) with Company Match: Plan for your future with confidence - Company-Paid Long-Term Disability & Life Insurance: Security and peace of mind - Voluntary Short-Term Disability & Life Insurance: Additional protection tailored to your needs - Paid Time Off: Vacation, holidays, and sick time to support work-life balance \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Join…