Dispatch Team Lead

**SUMMARY:** Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift. **ESSENTIAL FUNCTIONS:** - Monitor the operation in accordance with policies and procedures. - Train and coach team members in conjunction with the supervisor. - Responsible for shift schedule to include, work station assignments/rotations with the supervisor. - Coordinate production startups, shutdowns, and changeovers with the supervisor. - Responsible to meet shift goals. - Responsible for quality control. - Make adjustments as necessary during the shift to maintain compliance. - Operate within standard operating procedures (SOPs). - Communicate with Supervisor. - Ensure a clean and safe work environment. - Complete shift paperwork. - Assist in the assigned department as necessary. - Other duties as assigned. **QUALIFICATIONS REQUIRED:** - Strong reading, writing, and arithmetic skills are required. - Computer literate with the ability to learn customer service software applications. - Duties require professional verbal and written communication skills - Ability to type 30 wpm. - **Work requires the willingness to work a flexible schedule including days, nights, holidays and weekends.** **QUALIFICATION** - High school diploma or equivalent.