Dispatch Operator Night Shift

**Primary City/State:** Various Locations – Phoenix, AZ **Category:** Administrative Support **Shift:** Night **Department:** Central Communications 3rd shift and must have typing skills. **Great care starts with great people. (Like you.)** At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. **Responsibilities:** JOB SUMMARY This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call. ESSENTIAL FUNCTIONS - Keeps customer service as first priority in all interactions - Answers and responds to internal, external and security dispatch call traffic - Interacts with multiple software platforms to problem solve and serve callers needs - Provides numbers, resources and/or information to callers of all types - Completes documentation for all calls and service lines supported - Alert and activates resources to emergency codes, security issues including staff and patient needs - Covers the Customer Navigation Center’s phones after hours, nights, weekends and holidays - Activates mass notification calls, paging on-call resources and locates other as needed assets - Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. - Maintains documentation for security tasks, deploys them to calls and tracks their movement - Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) - Assists in training and precepting new staff - Helps maintain department resources, service books, downtime resources and flip charts EDUCATION - High School Diploma or GED **Required** - Associates Preferred EXPERIENCE - Call answering and radio dispatching experience Preferred - Hospital operator and/or security dispatching experience Preferred LICENSE AND CERTIFICATIONS We're all in for your career.