Disbursement Specialist

Today the real estate closing process is confusing, complex, and filled with unfair costs to the consumer. These consumers are left without an advocate, nor do they feel like they know enough about the process to advocate for themselves. To make things worse, the real estate industry has been slow to deliver a customer-first experience or cost-saving automation, and homebuyers and sellers are left with piles of paperwork and fees they don’t understand. At Empora, we’re a team of technologists and real estate experts passionately delivering transparency, ease, and equity to this outdated, $36 billion industry. Our mission is to make it easy to buy and sell real estate. We are deeply connected to making the closing process fair, transparent, and empowering. We believe in fast delivery, smart implementation, and constant iteration to solve problems and delight customers. Empora team members enjoy significant autonomy while making meaningful impact through innovative technical solutions, and give individuals the power to drive their own projects and results. If you’re energized by the impact you can make at Empora, we’d love to talk to you! DISBURSEMENT SPECIALIST Location: Columbus, Ohio Department: Post Closing About the Role The Disbursement Specialist ensures the proper and timely disbursement of funds in the closing process. This role is critical to the smooth completion of real estate transactions, involving the review of loan documents, verification of funding conditions, balancing of disbursements, and coordination with Escrow Officers, lenders, and other stakeholders. This role plays a central role in ensuring both accuracy and speed in a fast-paced, deadline-driven environment. KEY RESPONSIBILITIES - Complete funding within 1 hour of closing. - Review signed closing documents to ensure completion and compliance prior to disbursement. - Verify funding conditions and balance disbursements across all transactions. - Follow the funding process 100% of the time for incoming and outgoing payments. - Accurately process and distribute all incoming/outgoing mail, including 100% USPS mail handling accuracy. - Collaborate closely with Escrow Officers, lenders, and internal teams to prevent and resolve funding issues quickly. CORE COMPETENCIES - Meticulous: Maintains a consistent, detail-oriented approach to ensure precision and accuracy at scale. Carefully reviews all aspects of funding work to support successful disbursements, wires, and approvals. - Customer Focused: Understands the time-sensitive nature of closings and prioritizes timely funding to deliver an exceptional client experience. - Collaborative: Partners effectively with Escrow Officers, lenders, and colleagues to prevent and resolve funding challenges. - Tech-Competent: Navigates multiple systems (traditional and homegrown) with ease; actively seeks opportunities to improve processes and contribute feedback. - Ownership Mindset: Takes responsibility for seeing tasks through to resolution, regardless of complexity or delays. - Adaptable: Shifts seamlessly between priorities and communicates effectively across stakeholders, even when addressing complex issues. WHAT WE’RE LOOKING FOR - Experience in funding, escrow, title, or related financial services preferred. - Strong attention to detail and ability to balance accuracy with urgency. - Proficiency with title/escrow software systems and comfort learning new technology. - Excellent organizational and communication skills. WHY YOU’LL LOVE WORKING HERE: Empora offers a unique opportunity to have a significant impact on our product and the trajectory of our company, as well as meaningful growth opportunities for our team members. We are passionate about creating an environment where you can do work you're extremely proud of with a team of high-caliber individuals. Additionally, you'll enjoy these benefits! - Competitive compensation - Comprehensive medical, dental, and vision coverage and HSAs (we cover 100% of employee…