Director, Virtual Clinical Operations

**Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.** By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes. **Who We Are:** Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry. **What We Do:** We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy. **How We Do It:** Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence-based human and digital interventions. **About the Position:** The Director of Virtual Clinical Operations is a mission-critical leadership role responsible for overseeing the performance and effectiveness of Momentum’s Virtual Clinical Managers and Clinical/Non-Clinical Educators. This role is pivotal in ensuring the consistent delivery of high-quality virtual clinical education and support programs across the organization. As both a strategic and operational leader, the Director drives excellence in virtual clinical education by ensuring all team members are equipped with the knowledge, skills, and competencies required to deliver impactful patient care support. This role serves as a key force in cultivating a high-performing, outcomes-driven virtual clinical team. The Director will work cross-functionally with internal stakeholders—including Client Solutions, Data & Analytics, Training, Compliance, and the broader Momentum leadership team—to ensure virtual operations align with organizational goals, meet evolving client needs, and comply with regulatory standards. **Essential Functions:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Leadership** - Support and inspire the management and educator team members to achieve top performance with an emphasis on quality execution, time management, compliance - Be a champion of change by driving organizational transformation, spearheading people, driving technology, innovation, and adoption. Fostering team adaptability, and leading virtual team members to embrace and implement change strategies that drive success - The role involves offering virtual network consultation and providing support to cross-functional teams while carrying out launch and enhancement activities - Be a cultural and diversity champion by ensuring management and educator teams maintain high emotional intelligence working with a diverse patient population - Consult with the Recruitment and HR departments to identify and implement initiatives to reduce turnover, fill vacancies, and create creative staffing solutions. Review team proposals and provide ongoing consultation on resource allocation, operational feasibility, program model for staffing, and outcomes agreement for the purpose of maximizing the potential for success - Lead and drive communication to Momentum operational counterparts for all key internal and external stakeholders - Responsible for designing and managing the virtual team members bonus program which is aligned with client objectives to incentivize appropriate behaviors - Additional departmental responsibilities include training, coaching, developing, managing, assessing, and evaluating staff **Operational Management** - Drive efficiency improvements – maintaining a consistent, disciplined use of core processes and procedures across teams to drive scalability and predictability - Collaborate with Workforce Management and Finance to develop and maintain a plan that ensures adequate support coverage (capacity, and technical capability) and meets anticipated future demand based on customer utilization trends, client and patient growth, service utilization, etc. - Working…