Director-Technology Delivery and Operations

**About Our Company** We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. **Job Description** Provide end to end leadership for the strategy, delivery, and operational support of enterprise employee technology solutions. This role will drive the full lifecycle of applications and services — from strategy and roadmap through solution delivery, production operations, incident management, and continuous improvement — ensuring solutions are reliable, secure, cost effective, and aligned with business outcomes. **Key Responsibilities** **Strategy, Roadmap & Business Alignment** - Partner with business leaders to translate business strategy and priorities into technology strategy, operating plans, and multi‑year delivery roadmaps - Balance delivery investments and operational sustainability, incorporating cost, risk, asset health, security, and architectural alignment - Provide cost, feasibility, and value trade‑off analysis to support prioritization and funding decisions **Technology Delivery** - Lead delivery of technology solutions and enhancements, ensuring commitments for scope, schedule, cost, quality, and risk are met - Oversee release planning, change management, and deployment activities to minimize business disruption - Ensure solutions meet architectural standards, SDLC requirements, and regulatory expectations - Coordinate across multiple concurrent initiatives and resolve delivery risks and dependencies **Production Support & Operational Excellence** - Own production support outcomes for assigned applications and services, including availability, performance, incident management, and remediation - Lead response to major and critical incidents, ensuring timely service restoration, executive communication, root‑cause analysis, and permanent fixes - Establish and mature operational processes, service metrics, and continuous improvement plans aligned to ITIL and operational best practices - Drive proactive identification of recurring issues, service gaps, and improvement opportunities **Vendor, Partner & SLA Management** - Manage strategic vendor and partner relationships across delivery and operations - Establish, monitor, and enforce service level agreements (SLAs) and delivery expectations - Ensure vendor resources follow Ameriprise standards, methodologies, and quality requirements - Partner with procurement to manage contracts, performance, and cost effectiveness **Financial & Resource Management** - Own budget and financial planning for delivery initiatives and production services, including vendor contracts - Optimize resource strategies (internal vs. vendor, on‑shore/off‑shore) to balance speed, quality, cost, and resilience - Forecast and manage spend across delivery and run activities with transparency and accountability **People Leadership & Organizational Effectiveness** - Lead and develop an organization spanning delivery and production support functions - Build capabilities across engineering, operations, and service management disciplines - Drive performance management, talent development, succession planning, and engagement - Foster a culture of accountability, collaboration, and continuous improvement **Governance, Risk & Standards** - Champion adoption of enterprise standards, ITIL practices, SDLC, and operational controls - Ensure complia…