Director, Technical Support Engineering ( HR AI Platform Startup)

**About the Role** We are looking for a **Director** to lead and scale a high-impact team responsible for delivering value to some of Eightfold’s most strategic enterprise customers. This is a leadership role at the intersection of technology, customer success, and business transformation. You will define and drive the strategy for solution delivery, elevate execution standards, and build a world-class team of Product Solutions Experts. We are looking for player-coach players whom are deeply technical and be hands-on. Beyond execution, you will serve as a thought partner to customers and internal leadership, influencing product direction, shaping deployment best practices, and ensuring Eightfold delivers measurable business outcomes at scale. **What You’ll Own** **Strategic Leadership & Org Building** Define the vision, operating model, and growth strategy for the Product Support function. Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession. **Customer Impact & Delivery Excellence** Own end-to-end delivery outcomes for large enterprise accounts, including implementations, expansions, and ongoing optimization. Partner with senior customer stakeholders as a **trusted advisor**, driving adoption and long-term value realization. Lead executive-level escalations and ensure strong governance across complex deployments. **Solutioning & Technical Excellence** Set the bar for solution architecture, integration strategy, and technical design across ATS, HRIS, and ecosystem platforms. Guide teams on complex implementations involving APIs, data models, and enterprise-scale integrations. Drive standardization through reusable frameworks, accelerators, and best practices. **Cross-Functional Influence** Partner closely with Product, Engineering, Customer Success, and Sales to align on roadmap, customer needs, and delivery priorities. Act as the **voice of the customer**, influencing product innovation and go-to-market strategy. Contribute to global initiatives, including AI-driven interview frameworks and solution evolution. **Operational Rigor & Scale** Establish metrics-driven execution: delivery health, customer satisfaction, adoption, and team productivity. Drive capacity planning, forecasting, and resource optimization across regions. Continuously improve delivery processes to enable scalability and predictability. **What We’re Looking For** - - Strong technical depth in APIs, integrations, data systems (SQL, JSON, XML), and scripting (Python or equivalent). - 10+ years of experience in enterprise SaaS, product implementation, and/or solution architecture - 5+ years in leadership roles, managing and scaling high-performing teams. - Proven track record of delivering complex, global enterprise implementations with measurable customer impact. - Experience working with HR Tech ecosystems (ATS, HRIS, Talent platforms) is highly preferred. - Exceptional stakeholder management and executive presence, with the ability to influence at C-level. - Demonstrated ability to operate in high-growth, ambiguous environments and drive structured outcomes. - Background in top-tier consulting firms or enterprise transformation programs is a strong plus. - Bachelor’s or Master’s degree in Computer Science, Engineering **Why This Role** Opportunity to shape how AI transforms talent at a global scale. Direct exposure to enterprise customers and executive leadership. Build and lead a category-defining solutions organization. Play a key role in scaling Eightfold’s next phase of growth.