Director / Sr. Director, Technology Services - Adobe Ecosystem

**About SH/FT** Shift Paradigm is an execution-led strategic consultancy that bridges the gap between enterprise strategy and technical reality. We partner with Fortune 500 brands and emerging leaders to solve the inherent complexity of modern digital marketing. As partners to the world’s leading MarTech platforms, including Adobe, Salesforce, Optimizely, and Braze, we deploy integrated experts across data analytics, marketing strategy, technology development, engineering, and revenue operations to ensure our clients’ tech stacks don't just exist, but perform. # Director / Sr. Director, Technology Services – Adobe Ecosystem Location: Remote, US or CAN Travel: None — this is a fully remote position; candidates must be located in North America. ## About SH/FT Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients’ businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world’s most influential martech platforms and are key partners to them and their clients. ## The Role As Director / Sr. Director, Technology Services, you’ll lead digital transformations within the Adobe ecosystem as a strategic architect, driving architecture strategy from pre-sale vision through post-sale execution. You’ll help enterprise organizations configure the Adobe suite (AEP, AEM, Target, CDP, Marketo, AJO, CJA) into an engine for growth — untangling complex data models to build true 360° customer profiles, enabling clients to move beyond static campaigns into real-time, personalized, omnichannel journeys, and translating complex client requirements into actionable blueprints that drive measurable conversions and revenue. ## What You’ll Accomplish **Strategic Architecture & Solution Design** - Lead Adobe-centric, enterprise digital transformation projects as the SME accountable for solution architecture and data strategy, ensuring alignment with client objectives - Develop forward-looking integration frameworks that unify Adobe technologies (AEP, AEM, Target, CDP, Marketo, AJO, CJA) and other tech integrations into cohesive, data-driven operating models - Drive architectural standards, patterns, and governance models that support scale, performance, and innovation - Serve as a trusted technical advisor to executive client stakeholders on emerging Adobe capabilities including AI/ML features, data strategies and integrations - Ensure that the “vision” sold during pre-sales is technically feasible, scalable, and executed with architectural integrity - Manage and mentor architects and platform experts, fostering a culture of technical excellence and keeping the team ahead of the curve on emerging Adobe capabilities - Champion Agile delivery methodologies to orchestrate cross-functional execution, ensuring complex technical solutions are deployed on schedule and within budget while maintaining architectural integrity - Support training and knowledge transfer on key client engagements to support enablement of project launches **Pre-Sale Solution Strategy & Scoping** - Collaborate with Sales, Partner Alliances, and Go-To-Market (GTM) teams during pre-sale activities, including acting as an Adobe SME in initial prospect conversations to assess client needs, pain points, and readiness, as well as scoping, shaping, and presenting technical solutions and proposals - Lead or support scoping sessions, translating high-level business goals into technical recommendations and level-of-effort (LOE) estimates - Develop and present solution roadmaps, architecture diagrams, and phased delivery approaches aligned to client maturity…