Director, Restaurant Ops | HONO (Restaurant & Lounge)– 2027

RDG introduces its first restaurant-concept brand, MILA, which offers guests a culinary journey through exquisite MediterrAsian cuisine, opened in January 2020 in Miami Beach. Combining genuine hospitality, fine dining, and a sophisticated nightlife atmosphere, MILA has quickly become a premier destination within Miami's upscale social scene. At RDG, we are a collective of individuals dedicated to excellence and the art of sensory engagement. We embrace the rhythms of life and are motivated by the thrill of adventure. Our core principles focus on providing customers with immersive experiences, organic design, and a refined culinary journey. **DREAM IT** MILA has exceeded expectations in its initial two years, achieving remarkable success despite pandemic-related challenges and securing the #5 spot in The Restaurant Business Top 100 ranking. Building on this success, RDG has expanded into new concepts, including AVA MediterrAegean in Winter Park, Florida, CASA NEOS on the Miami River, Claudie (opened Feb 2025), and MM, a Membership Community. Upcoming projects include AVA’s second location in Coconut Grove and Casa Neos Lounge (Fall 2025), Noora and HONŌ Japanese Steakhouse (Spring 2026). **BUILD IT** RDG's distinguished brand portfolio and exclusive membership program aim to create a network of venues and experiences that offer a unique lifestyle to guests and members in Florida. Our goal is to establish RDG as a leader in the luxury restaurant industry in the United States. **GROW IT** RDG has demonstrated rapid growth and is poised for significant economic expansion globally. We are actively exploring national markets such as New York City, Los Angeles, and Las Vegas, and international markets including Paris, London, Dubai, and Mexico City for potential expansion opportunities. **Summary** **:** We are looking for an experienced **Director, Restaurant Operations** to organize and oversee the daily operations of HONO Lounge & Restaurant. Opening March 2027, however, role will join in fall 2026. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is very wide and requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success. This role reports into the VP, Operations. **RESPONSIBILITIES:** - Ability to manage an entire building which will include roughly 450 seat lounge & restaurant on the 2^nd^ Floor & 62^nd^ Floor of the E11even Tower in Downtown Miami. - Develop a set of management principles and accountability principles. - Create budgets along with finance dept and ways to manage these budgets. - Develop strategies and vision. - Communicate Company vision and mission. - Create a positive and respectful work environment. - Develop systems and processes. - Focus relentlessly on the customer. - Be close to your KPIs: measuring financial performance, customer satisfaction, employee satisfaction, product satisfaction and other key indicators. - Extremely organized and efficient - Operate with business transparency: open, honest, and aligned with core values and management/company culture. - Encourage creativity and proactivity and autonomy => leading to greater employee engagement and productivity and accountability. - A bottom-up approach emphasizes the fact that those who are out “in the field” every day can provide significant insights that management, from their perspective a bit higher up, might fail to notice. - Transparency & collaboration with HR is a MUST! Please ensure that you give HR “visibility” into your property, and all allow them provide you guidance on best practice…