Director, Product & Technology Operations

In this foundational leadership role, you will build and lead Ridgeline’s Product & Technology Operational Excellence function, bringing together Product Operations, Engineering and QA Operations, and Project Management into a cohesive operating model. You will partner with business and functional leaders to translate company priorities into execution plans, frame tradeoffs, strengthen quality and operating discipline, and create the visibility needed for faster, better decisions. You’ll work with cutting-edge technologies and AI tools including ChatGPT, Claude, Gemini, and Glean to improve operational efficiency, decision support, knowledge sharing, and execution quality across Product and Technology. At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture.If this excites you, we’d love to meet you! You must be work authorized in the United States without the need for employer sponsorship. This is a hybrid in-office position that requires a minimum of 3 days per week onsite in one of the following offices: San Ramon, CA, Reno, NV or New York, NY. The impact you will have: Partner with Product, Engineering, Quality, GTM, and company leaders to clarify priorities, frame tradeoffs, and improve decisions against Ridgeline’s most important business outcomes Lead a multidisciplinary Product & Technology Operational Excellence organization spanning Product Operations, Engineering and QA Operations, and Project Management Build and evolve an operating model that enables Product, Engineering, and Quality leaders to align priorities, surface risks early, make effective tradeoffs, and follow through on commitments Establish and mature quality, product management, and engineering operating standards that increase consistency, accountability, and execution discipline Create dashboards, scorecards, and operating reviews that give leaders clear visibility into priorities, progress, risks, dependencies, and opportunities for intervention Clarify roles, handoffs, decision rights, and operating forums across Product, Engineering, QA, GTM, and partner teams to reduce friction and accelerate execution Oversee a portfolio of key technology initiatives with clear ownership, milestone discipline, dependency management, risk escalation, and cross-functional alignment Develop leaders and team members across Product Operations, Engineering and QA Operations, and Project Management while building a high-performing, collaborative organization Apply AI and automation to strengthen operating efficiency, decision support, knowledge sharing, and execution quality across Product and Technology Model ownership, transparency, sound judgment, and a growth mindset while helping teams continuously improve how they work What we look for: 10+ years of experience in operations, program leadership, product operations, engineering operations, business operations, or a similarly cross-functional leadership role 8+ years of people leadership experience with a track record of building, developing, and retaining high-performing teams Proven success partnering with senior leaders to translate business priorities into operating plans, tradeoff decisions, and measurable execution outcomes Demonstrated experience building operating models, governance structures, standards, and management systems within complex product and technology organizations Strong experience improving cross-functional execution across Product, Engineering, QA, GTM, and partner teams Track record of leading through influence at the executive level and aligning multiple teams around shared priorities, standards, and outcomes Experience establishing or improving quality, program management, product operations, and engineer…